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9.8

Spot Score

Toast - POS Software

Toast Reviews in May 2025: User Ratings, Pros & Cons

Streamline operations, boost revenue with Toast.

4.2

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Toast Reviews & Ratings

4.2

Very Good

Based on 1243 reviews

Rating Distribution

Excellent

(726)

Very Good

(170)

Good

(73)

Poor

(65)

Terible

(209)

Expert's Review

Toast has been praised for its innovation and comprehensive suite of products, making it a standout in the industry. Customers appreciate the excellent customer service and the advanced features offered by Toast. The system is described as being packed with numerous useful functionalities that cater to diverse business needs, making it a top choice for many. ...Read more

Toast pros and cons

  • Innovative suite of products that are at the forefront of the industry.

  • Great customer service provided by representatives.

  • Offers a comprehensive POS system with advanced features and functionalities.

  • Intuitive and feature-rich POS system with numerous options.

  • Poor customer service experiences reported, with long wait times and lack of resolution.

  • System glitches leading to double charges and payment processing issues.

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Showing 191-200 out of 1243

K

Ki

09/26/23

1 out of 5

Customer service and POS is getting very slow

System is getting slow. Too much step everything is everywhere. The bottom is too narrow and hard to find tickets. Keep punching the back bottom to find something that is in the same category. I rather have the old look.

KJ

Kayla J

09/25/23

4 out of 5

"Multi-Functional with Lots of Reports Available"

What do you like best about toasttab.com? I like all the different reports that are available. I also like how Toast Payroll empowers employees by being able to make their own changes to their profile, or even the ability to access it after termination (along with W2s).

AU

Anonymous User

09/23/23

4 out of 5

"Toast"

What do you like best about toasttab.com? We used another POS before Toast, and it didn't have the functionality we enjoy now, such as online ordering. What do you dislike about toasttab.com?

L

Lesha

09/21/23

5 out of 5

Great

Great customer support, but honestly the system works so well, I rarely have to call.

DB

Deborah Bailey

09/21/23

3 out of 5

Good pos system, weak back office

Good pos system, with really poorly designed back office functions. Service quite expensive.

LT

Loyd T

09/20/23

5 out of 5

Quite honestly I have forgotten what it was

Quite honestly I have forgotten what I even called about. I've got a lot of things going on. That said, everyone at Toast has always been nice. Sometimes it is just the way the software works.

LS

Laura Schless

09/20/23

5 out of 5

Very kind and helpful

Date of experience: September 21, 2023

JE

James Egan

09/20/23

1 out of 5

Trying to get a refund for an…

Trying to get a refund for an overcharge of ovet $1500 but keep getting nowhere. It has been months and I can't talk to anyone in the department that can assist. Very frustrating!!!

JE

James Egan

09/20/23

1 out of 5

Trying to get a refund for an…

Trying to get a refund for an overcharge of ovet $1500 but keep getting nowhere. It has been months and I can't talk to anyone in the department that can assist. Very frustrating!!!

CN

Carol Nachreiner

09/19/23

5 out of 5

Your team is always helpful and…

Your team is always helpful and patient, especially with me who can be semi technology challenged.