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9.3

SpotScore

Thryv - CRM Software

Thryv Reviews in September 2026: User Ratings, Pros & Cons

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4.84

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Thryv offers custom pricing plan

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Thryv Reviews & Ratings

4.84

Excellent

Based on 338 ratings & 369 reviews

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Rating Distribution

Excellent

(339)

Very Good

(23)

Good

(3)

Poor

(2)

Terrible

(2)

Spotsaas Editor’s POV

Thryv is a unified platform for small service businesses that combines CRM, social media scheduling, website management, email marketing, and basic SEO tools. Before shortlisting, verify that the platform's feature set matches your specific workflow—the interface consolidates many functions into nested menus, which some users find efficient and others find ...Read more

Thryv pros and cons

  • Customer service representatives are responsive and provide thorough support.

  • Non-experts can manage websites, CRM, social media, marketing, and scheduling without difficulty.

  • Tracks sales, syncs calendars, and sends marketing emails or texts in one place.

  • 24/7 support ensures issues get resolved without long delays.

  • Paid ad tracking is reported as inadequate or unreliable by some users.

  • Layered support tiers can complicate resolution of complex issues.

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Showing 311-320 out of 369

TB

Tim B

01/07/20

4 out of 5

All in one tool

What do you like best? It does many things: texting, emailing, surveys, social posting, and even coupons. I don’t have to buy a tool for each of those things and figure out how to integrate them. What do you dislike? Integrations are limited, so getting the customer data into Thryv continuously is a problem. Recommendations to others considering the product: If you’re looking for an all in one tool that is especially geared toward brick and mortar, this is a solid option. ...

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D

deborah m

01/07/20

5 out of 5

Quick Results

What do you like best? As soon as we started Thryv, we began our marketing campaigns and received a tremendous response, Lots of jobs are coming in. Using We were a little hesitant at first with the monthly cost but Thryv has been the best Return on Investment for any marketing tools we have used in the last 5 years. What do you dislike? The informational connection between Thryv and Quickbooks. We hop that it becomes transactional. What problems are you solving with the ...

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BM

Bob Marlin

11/19/19

1 out of 5

Basically Fraud

This company is the same as Dex/YP and walks the line between business and fraud. Horrible service and "contracts" with inaccurate information. Sales rep lie to get signatures. Avoid working with these crooks.

AB

Arron B

11/07/19

5 out of 5

Thank you Thryv!

What do you like best? The ability to look at our entire online profile within a few clicks What do you dislike? Would like to see a little more utility with Facebook & Instagram posts. Such as, ability to tag individual photo's, add facebook buttons from thryv, and be able to remove a pre-written boosted post and boost another post of my choosing. If there is a way to do it, I haven't figured it out yet. Recommendations to others considering the product: Well worth it ...

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UI

User in Retail

11/05/19

3 out of 5

I have been using it daily

What do you like best? There are alot of great features about thryv. I have been able to get alot of things done with minimal training. from the automated social media posts to managing my reviews, from texting my customers a bill that they can pay via my customer portal to automating emails via their social media hub.. the opportunities are endless. What do you dislike? It might be a little pricey for the average small business owner What problems are you solving with the ...

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AI

Administrator in Health, Wellness and Fitness

11/05/19

4 out of 5

Great for facebook and twitter

What do you like best? Email campaigns to clients and announcements. What do you dislike? it has been great! No problems. The only improvement I would suggest is to take more time setting up. Recommendations to others considering the product: Take time to set up and understand product What problems are you solving with the product? What benefits have you realized? no problems

UI

User in Real Estate

11/01/19

5 out of 5

Excellent Small Business Software

What do you like best? I think what makes Thryv the best is that it is all inclusive of what I feel a small business would need to stay organized and up to date. You can store client information, keep information on billings or invoicing, but you can also create marketing campaigns and keep all parts of your business current and fresh. It is also very user friendly and very easy to find what you need without making any mistakes. I also like that it includes an appointment scheduling ...

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UI

User in Consumer Services

10/31/19

4.5 out of 5

Good For Small Business

What do you like best? I like that many of small business needs are in one place: CRM, invoicing, scheduling, etc. What do you dislike? If you don't take the time to set it up then it won't be of any use to you. Recommendations to others considering the product: Make sure to invest the time in setting it up so that you can use it right away for the full benefits. What problems are you solving with the product? What benefits have you realized? Sending out customized ...

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TA

Timothy and Tamara J

10/31/19

5 out of 5

Amazingly Wonderful

What do you like best? Scheduling, estimates, invoicing, social media posting, WEBSITE INTEGRATIONS, everything!! What do you dislike? Nothing really besides the cost but it's relatively worth it, when you budget accordingly. Recommendations to others considering the product: Try it!! You'll love it!!!! What problems are you solving with the product? What benefits have you realized? Freeing up time!!!!

SA

Sydney A

10/31/19

4 out of 5

Easy and user friendly

What do you like best? The ease of use for everyday users. There is also easy access to customer service 24/7. What do you dislike? Some features we pay for we can't use in our line of work. What problems are you solving with the product? What benefits have you realized? We now take online payments and schedule social media posts.

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].