TheraNest Reviews in June 2026: User Ratings, Pros & Cons

Terrible is not a strong enough word to…

Terrible is not a strong enough word to describe their customer "solutions" team. You cannot get a person on the phone and each email is returned by a different person who did not read the email before and is therefore totally confused and giving useless responses. At this point all I am trying to do is get a refund for the month I paid for but was suspended access from on the first day of that cycle. Horrible.

Terrible Customer Support

We have used Theranest since November 2014. We have been very satisified with the program and the support we have always recieved until recently. We are having some issues but have been unable to get any help. I have written many messages through Get Help but I never get any, HELP that is. I have tried to contact customer support by phone but I just get referred back to Get Help. We have been dealing with Reminder call issues since the first of this year but have been unable to get a ...

I have been reaching out to Theranest…

I have been reaching out to Theranest for over a week for help with the calendar and agenda page. It is frustrating that no one from the "Happiness" Team nor the Sales Team can call or email me back.

TheraNest is definitely a breath of fresh air in the workplace.

PROS: The app itself is so functional because I can schedule therapy sessions on my computer or using my smartphone. It is now easier to send client invoices and process billing disputes with healthcare companies. I love the way TheraNest takes good care of patient records; that is why I am confident that I have all the things that I need in one platform.

TheraNest is definitely a breath of fresh air in the workplace.

PROS: The app itself is so functional because I can schedule therapy sessions on my computer or using my smartphone. It is now easier to send client invoices and process billing disputes with healthcare companies. I love the way TheraNest takes good care of patient records; that is why I am confident that I have all the things that I need in one platform.

I DO NOT recommend

When we started our practice a little over a year ago the customer service was wonderful!! I recommended TheraNest to so many people. Now that is a different story. Ever since they rolled out Apex EDI clearinghouse through TheraNest, their customer service has become terrible. When you write them a question or concern about something through the get help option it take 7 or 8 days to get a response when they advertise you will get a response within 2 days. The response typically doesn't ...

Not happy lately with the new BOT…

Not happy lately with the new BOT system that answers the written questions.

Theranest is in the midst of a…

Theranest is in the midst of a transition to a new clearinghouse and it has been an unfortunate move for this company. Excellent customer Service ratings were the #1 reason I chose this EHR. Now you have to schedule a call 3 weeks out to get a question answered. It is really disappointing to say the least and may very well cause me to transfer to a new EHR.

TheraNest could be great software

TheraNest could be great software. It has so many good features. However the complete absence of telephone support together with the false statements about HIPAA compliance made it a costly mistake for us. Unfortunately, now we are stuck and having to find multiple work-arounds to avoid HIPAA violations. Once you put all your information in and begin using it, there's really no way out. Sadly, they missed the "Portability" part of HIPAA and it is nearly impossible to export client files. ...

Terrible! AVOID!

Terrible! I switched clearing houses and they walked me through it but they screwed it up and refuse to take the appropriate time to clean up there mess. Meanwhile I haven’t been paid in over a month. I’m quitting. Don’t go with them. Find another.