Text Request Reviews in September 2026: User Ratings, Pros & Cons

we Was using Podium to communicate and…

we Was using Podium to communicate and accept online payments with our very large customer base, Podium customer service is about a 1/2 star and there Technicains dont have a clue on what there doing, after about a week on Text Request i can already tell the difference in the service and the quality of this platform, thank you Text Request Danny @ the Bullfrog corner Pawn shop

Nothing but positive experiences so…

Nothing but positive experiences so far! The system was up and running immediately after signing up, there are several price points depending on my changing needs and potential growth, and the team is very knowledgeable and willing to help answer questions.

I have been with Text Request for 8…

I have been with Text Request for 8 months and we have experienced multiple issues with other carriers and providers in the past. The worst was transitioning from other providers to Text Request. They responded with patience and professionalism always willing to work with providers we were working to move from as well as our voice call providers and the unique but separate services for our main client lines. Customer service has always been excellent. Communications with us, especially ...

Extremely Helpful

Text Request is a super helpful platform that allows me to keep conversations between clients neatly organized and cohesive. I enjoy being able to post messages when I'm out of the office for an extended period of time and communicate effectively with my clients.

Very good customer service

Date of experience: May 16, 2024

TEXT REQUEST HAS BROUGH OUR BUSINESS RO…

TEXT REQUEST HAS BROUGH OUR BUSINESS RO ANOTHER LEVEL. IT IS SO SIMPLE TO USE. WE CAN CONTACT CUSTOMERS SO QUICKLEY.

Easy to navigate and an excellent…

Easy to navigate and an excellent customer service tool.

HIPAA compliant!

Super easy to use and such a good value! As a pharmacy the fact that they are HIPAA compliant is a HUGE plus!

Business Texting is Effective and Efficient

Text Request has made our ongoing business texting needs a breeze. Text Request allows us to upload our prospect and customer list to send personalized text messages to the masses. We like this software a lot more than past providers we have tried because there are more features to this platform. We recommend their services to our fellow franchisees often.

5 Star Business Texting Software

Text Request is a great business texting software. Our team uses the web-based version and the mobile app version of the software. Text Request uses our business' landline's phone number to allow us to text. There's lots of great features like SMS chat (the live chat feature on websites), templates for text messages, form fields (you can upload CSV files of customer data to really customize text messages), mass text messages and keywords.