TestRail Reviews in May 2025: User Ratings, Pros & Cons

Easy to ues and very organized

What do you like best? The Ability to integrate with JIRA and the organized structure and layout What do you dislike? I not able to integrate with automation tool What business problems are you solving with the product? What benefits have you realized? UAT testing and Testcase management

Testrail is a helpful too for our team

What do you like best? I like being able to track my issues and test runs. I also enjoy being able to upload result of our automated tests to testrail using the api. In the past our test cases were kept in a spread sheet that was impossible for our team to keep track of current and past test runs. What do you dislike? One of my complaints would be for bulk actions. I would like to be able to bulk mark test runs complete rather than doing it individually. Also, sometimes I feel like ...

Very useful

What do you like best? Testrail is very useful for any QA team. What do you dislike? Sometimes going back between the test suites is not that easy. What business problems are you solving with the product? What benefits have you realized? We use TestRail as a repository for our test cases

I liked this tool

What do you like best? I like how it has all the basic necessities that any QA tester would need along with the various options for reports to track progress and other needs. What do you dislike? Reports can be made a bit friendly and a few workarounds are required. What business problems are you solving with the product? What benefits have you realized? -Test case repository -Test case execution via test labs -reporting -integration with jira and jenkins

Helping my team grow

What do you like best? We use testrail for accountability towards test coverage in our contractor QA and Junior QA areas of work. It helps keep a level of accountability and training domain knowledge along with growth into the organization by keeping a strict cadence around test plan execution and test plan writing. What do you dislike? Needs to sync up easier to automation frameworks showing coverage statistics What business problems are you solving with the product? What benefits have ...

Great organization

What do you like best? I like its integration with Atlassian. It is a very organized system for test cases. Much better organized than what I've seen. Organize test cases well, as well as the actual organization of the test case itself. Very clean. What do you dislike? I wish you could reference the test run to a ticket in Jira. You can reference test cases which is great. But referencing test runs with Jira. I may be able to close Jora tickets, but I will re-use the test cases for other ...

Software focused tool that can other problems

What do you like best? Testrail has a great, adaptable structure that covers 90% of basic tests by needs out if the box. The project containers and ability to copy test cases allows us to take standards- and compliance- based test sets and rapidly create test suites for individual projects, while the Jira integration enables great defect tracking. What do you dislike? Although the tool supports good customization at the test case and result levels, there’s less customization in projects, ...

Great functionality, so/so UI

What do you like best? The tool is very complete in planning and execution of test cases. Test summaries are also very detailed and useful for us throughout our organization. What do you dislike? The UI is dated and leaves a lot to be desired. Additionally there is no integration with our Project Management tool: Teamwork Projects. Would be great to push defects from TestRail to Teamwork. Recommendations to others considering the product Its a fantastic tool at a great price point. ...

Superior Testing

What do you like best? The ease of on-boarding and loading unique and different test cases has been a huge help for our team. We've been able to open testing to a larger group with better results. What do you dislike? It has a clunky interface which seems to be mostly borrowed from Basecamp. What business problems are you solving with the product? What benefits have you realized? We have been able to bring on other members to test more reliably with less guess work in whether something ...

Manager's view

What do you like best? Exported reports can be used for review and clearly understood by multiple parties whether they are TestRail users or not. What do you dislike? Automated testing with custom SW links can be cumbersome or downright unusable. Specifically working on an SDK with custom test app interfacing with proprietary HW - we aren't able to use TestRail to automate. Maybe an issue leveraging it properly on our end but seemed easier to not go through TestRail for this ...