Telnyx Reviews in May 2025: User Ratings, Pros & Cons

Fantastic support

What do you like best? The ability to get a quick response from the chat or email feature. Always following up on tickets as well. What do you dislike? Not much for me to complain about at the moment besides not having an app for phones What problems are you solving with the product? What benefits have you realized? Haven't had many problems

Fantastic support

What do you like best? The ability to get a quick response from the chat or email feature. Always following up on tickets as well. What do you dislike? Not much for me to complain about at the moment besides not having an app for phones What problems are you solving with the product? What benefits have you realized? Haven't had many problems

Excellent Customer Service

What do you like best? Telnyx offers a reliable service, they are customer focused and extremely helpful when and if we need their assistance with troubleshooting an issue. I love the portal and how easy it is to spin up a new trunk, setup a fail over or make changes to DID features. The porting and purchasing of DIDs process is pretty straight forward and easy to use. What do you dislike? There is nothing I dislike about Telnyx. What problems are you solving with the product? What ...

Excellent Customer Service

What do you like best? Telnyx offers a reliable service, they are customer focused and extremely helpful when and if we need their assistance with troubleshooting an issue. I love the portal and how easy it is to spin up a new trunk, setup a fail over or make changes to DID features. The porting and purchasing of DIDs process is pretty straight forward and easy to use. What do you dislike? There is nothing I dislike about Telnyx. What problems are you solving with the product? What ...

Great experience with Telnyx

What do you like best? I like how responsive my account manager and tech support are when I have questions or issues. What do you dislike? I think sometimes there is a quality of service issue since traffic is going over public internet and can't guarantee CoS or QoS. What problems are you solving with the product? What benefits have you realized? Able to manage all our locations from one portal and easily add new numbers, SIP trunks, etc. There is also a cost savings.

Great experience with Telnyx

What do you like best? I like how responsive my account manager and tech support are when I have questions or issues. What do you dislike? I think sometimes there is a quality of service issue since traffic is going over public internet and can't guarantee CoS or QoS. What problems are you solving with the product? What benefits have you realized? Able to manage all our locations from one portal and easily add new numbers, SIP trunks, etc. There is also a cost savings.

Excellent support

What do you like best? your support and rates for US/CA DIDs and tollfree What do you dislike? The international DIDs and TollFree numbers are VERY expensive compared to your competitors (If they exist Recommendations to others considering the product: create unlimited PLans for outbound/channel interconnect with international carriers to offer better international DIDs and international tollfree numbers What problems are you solving with the product? What benefits have you realized? ...

Best in the business

What do you like best? Colleen Drew at Telnyx is one of the most responsive professionals we have ever had the pleasure of working with. The reliability and interface to telnyx is second to none. Would recommend them in any situation. What do you dislike? The porting process has room for improvement, but this is not a limitation of Telnyx, its a limitation of the VoIP industry in general. Out of all the providers we have used as a re seller Telnyx is FAR better than any of the ...

Excellent support

What do you like best? your support and rates for US/CA DIDs and tollfree What do you dislike? The international DIDs and TollFree numbers are VERY expensive compared to your competitors (If they exist) Recommendations to others considering the product: create unlimited PLans for outbound/channel interconnect with international carriers to offer better international DIDs and international tollfree numbers What problems are you solving with the product? What benefits have ...

Best in the business

What do you like best? Colleen Drew at Telnyx is one of the most responsive professionals we have ever had the pleasure of working with. The reliability and interface to telnyx is second to none. Would recommend them in any situation. What do you dislike? The porting process has room for improvement, but this is not a limitation of Telnyx, its a limitation of the VoIP industry in general. Out of all the providers we have used as a re seller Telnyx is FAR better than any of the ...