Tekmetric Reviews in July 2026: User Ratings, Pros & Cons

"Up to date, user-friendly"

What do you like best about Tekmetric? The ability to text and email customers is huge. It's a major time-saver and customers really appreciate not having to answer their phone. What do you dislike about Tekmetric? I wish it had more user-defined options and more default prompts to ensure you're doing what you intended. What problems is Tekmetric solving and how is that benefiting you? No specific problems, but they're constantly updating the software and making it better, taking user input ...

"Very user friendly, easy to navigate."

What do you like best about Tekmetric? Ease of navigating from screen to screen; most information is on the screen you are looking at and texting customers with individual jobs for them to decide which one to approve or all to approve. Paying for services couldn't be easier for both customers and us. What do you dislike about Tekmetric? Honestly, haven't come across any downside yet. What problems is Tekmetric solving and how is that benefiting you? Communicating with techs on customer ...

"2 Full years in and no regrets"

What do you like best about Tekmetric? The best part of Tekmetric is its simple, straightforward interface and short learning curve. The accessibility of their faculty and their devotion to ensuring your business understands how their system works. What do you dislike about Tekmetric? After spending years doing all of our RO sheets longhand and using an antiquated invoicing software, we don't have much to compare Tekmetric. Any shortcomings that can be mentioned are nothing compared to ...

"Great easy to use cloud based point of sale"

What do you like best about Tekmetric? Great platform for any size auto shop to use. Their cloud based service offers me the opportunity to check in with my business from anywhere. This product is a lot better then our previous point of sale sale ROwriter was always crashing and needing tech support. The system is "up" 99 percent of the time since it is hosted on Amazon cloud service. What do you dislike about Tekmetric? The main thing I dislike is I cannot do negative numbers for retail ...

"Marketing Manager"

What do you like best about Tekmetric? The constant enhancements to the software - the ease of reaching technical support, the overall ease of use of the program... our ability to communicate across the shop - from service writers to technicians to customers is outstanding! What do you dislike about Tekmetric? That our enhancement requests aren't #1 above everyone else. :) Looking forward to additional enhancements as they continue to roll out but I don't have anything sepcifc. What ...

"Never A Finished Product"

What do you like best about Tekmetric? When we switched from using RO Writer to Tekmetric, it was like going from Atari to Playstation 5. It's SO thoughtfully well designed and they LISTEN to their users and make changes to make their lives easier. The product has gone through so many updates in a few years I've been using them. The updates are always well thought out. Anytime I've ever needed personal help using the product, their support team is very responsive and helpful. I can't ...

"Amazing software for shops!"

What do you like best about Tekmetric? Tekemetric provides a seamless process to move vehicle trough your shop. If you have anything you wanted added you submit your request and they work on getting it. They release new updates all the time and are extremely helpful! I would rate 10/10 What do you dislike about Tekmetric? The only thing I dislike is that they haven't developed an app yet! What problems is Tekmetric solving and how is that benefiting you? The seamless process of managing repairs.

"Tekmetric is the future of the industry"

What do you like best about Tekmetric? Tekmetric just makes sense. It was built with common sense. Looking to start a repair order, easy...Multiple places to start. The learning curve is low. This supports the industry challenge of finding new folks outside our industry. Tekmetric is constantly releasing new updates. It's the best system on the market and it will continue to be the leader in the future because of the company culture. What do you dislike about Tekmetric? I have noticed that ...

"Tekmetric has been a game changing tool to grow our business and increase shop productivity!"

What do you like best about Tekmetric? Most helpful is the way work flows from front to back effortlessly, all digital. Digital inspections are a game changer for selling maintenance and services! Integrations with Slack make communication easy and quick. No need to get up and walk back and forth between the shop and the front desk. PartsTech integration makes building estimates quick. Integration with ProDemand makes looking up labor times quick and efficient. Reports are easy to read, and ...

"Still learning but already LOVING Tekmetric"

What do you like best about Tekmetric? Access to more information about parts and options for vendors and O.E. options The available labor catalog is detailed and has most options ever needed. What do you dislike about Tekmetric? Having to learn a new system. There are multiple options for training - not sure if there are any for weekends though - when I am not running a shop... What problems is Tekmetric solving and how is that benefiting you? Tekmetric is very easy to put detailed ...