TeamSupport Reviews in June 2026: User Ratings, Pros & Cons

TS Review

What do you like best? I like the timely manner we are moving forward and closing issue, I like that clients can edit the tickets, attach files and everything can be done right through the customer hub and team support. What do you dislike? I do not have many dislikes with Team Support. I really enjoy using the ticketing system. What problems are you solving with the product? What benefits have you realized? The length of response time for tickets, the length of resolve time. ...

TeamSupport supports all of my needs to help my customers.

What do you like best? The ease of adding notes, both public and private and how it emails the customer if marked public. What do you dislike? Getting better each year. The search function needed updating/sped up, and they took care of that. What problems are you solving with the product? What benefits have you realized? solving time issues. very quick to make/update a ticket.

We have worked with Team Support for years now and we are happy with system.

What do you like best? Ease of use, help and functionality. I like being able to build reporting. What do you dislike? Getting things enhanced or changed is a timely effort. What problems are you solving with the product? What benefits have you realized? We utilize as a support system for our clients, A ticket system. Tracking of tickets, employee time tracking.

Great product for production

What do you like best? Team support is helpful in keeping track of changes for our company and auditing purposes. What do you dislike? At times it is slow and non- responsive. What problems are you solving with the product? What benefits have you realized? Tracking and completion rates.

Great software for helpdesk

What do you like best? The costumer service portal is very easy to use. What do you dislike? The sentiment is not always accurate, software understand different on what it is said. What problems are you solving with the product? What benefits have you realized? Conections between clients and products, IT services.

Easy Customer Portal

What do you like best? The Dashboard and ability to quickly see current ticket status and quantities. Easy to use and The Public/Private feature also separates who sees what which is of course a must in a business setting. They have an amazing team that is there to help you 24/7. What do you dislike? While the reporting feature is somewhat robust, there have been a few times where I could not run a report on the information I wanted or format the report as I wanted. The portal can be ...

TeamSupport strengthening customer service.

What do you like best? I use it, which gives me an intuitive and very flexible interface. I also have access to excellent reporting capabilities without limits. Its function of tracking calls and emails is very agile, facilitating the whole process. What do you dislike? It would be ideal to improve the search function, sometimes its process is limited and it makes it a bit difficult for me to use it, progressing in this function would be ideal Recommendations to others considering ...

Great tool

What do you like best? Easy to use and centralize all important information What do you dislike? mobile app is poor and platform performance whenever access is started overseas. Recommendations to others considering the product: Support other languages. Lack of support portuguese prevents some email automations to really work. That makes administration really difficult to keep up. What problems are you solving with the product? What benefits have you realized? Our company ...

Great product

What do you like best? I like the ability to see what goes on in my company i can trrack look at history etc What do you dislike? i dislike not being about to add a private note to all the duplicates tickets What problems are you solving with the product? What benefits have you realized? i am solving issues like who had the ticket etc

Having the option to use G2 on a daily basis has made work a breeze

What do you like best? Effortless communication with clients... What do you dislike? Can sometimes lag and not update quickly What problems are you solving with the product? What benefits have you realized? We solve a wide array of issues with clients, from reconciling accounts to correcting student information