TeamSupport Reviews in June 2026: User Ratings, Pros & Cons

Decent system - nice people to work with!

The Good:- our customer support staff finds the system fairly easy to use- nice reporting tool- some of the admin functions are intuitive and easy to set up- TS has a responsive, patient, knowledgeable staff- ticket automation is very helpful for us as we have a high volumeThe Bad:- search is slow- often get the spinning wheel of death- some enhancements not really necessary, for example: the color alphabet is not useful, whereas, alphabetizing customer/contact would be a great ...

Empowers Knowledge Workers!

TeamSupport allows us to keep track of any customer issue and track troubleshooting steps and issue resolutions. It gives us the ability to add custom properties to tickets so that we can track important information pertinent to our products and services to both facilitate troubleshooting the current issue and (perhaps more importantly) also allow searching and reporting to enable us to fix the issue more quickly should it occur again. Allowing tickets to be associated with one another ...

Great feature-set but Performance Issues

Everyone at our company loves the Team Support feature-set but we get frustrated at times when the application performance slows down. We have had multiple experiences where our clients email us and it takes up to an hour (sometimes more) to create a ticket in Team Support. They say they're working on it but this is a big deal. We use our response time stats to brag to prospects and this kills our stats! If they can make the platform more stable I would give TS 5 stars!

For a Support company they need lots of Improvement

Takes a long time for a response, Its like pulling teeth to get them to call youA lot of time they respond after my business hours or the end of their day.Not understand the issue. Claim some issues are insignificant, when they impact me on a daily basis.Were told certain features were coming, but now after a year and have told they are not coming. No 24x7 coverage. Something goes wrong after hours you are SOL.Typical "Fix" Clear cache or refresh. Slow and unresponsive interface many times ...

Product meets our needs, but just barely.

Data integrity, bug resolution, search, knowledgebase, mobile app all sub-par. Ticket functionality and workflow are acceptable but not outstanding.I'll provide a little more detail:Data integrity - An issue where ticket actions were disappearing went on for entirely too long, It severely impacted my team's confidence in the product. When customizations or data fixes are made for us, they often do not impact reporting the way logic dictates they should.Bug resolution - I see very few ...

Best tool for our company's needs

Overall TeamSupport has improved our Help Desk process. The organization of the process and the site itself is logical and intuitive. My team has been able to adopt the new tool quickly. There are only a couple minor details that we would love to see available as updates in the future. Many of the features will offer us the ability to give our customers added value to their support experience. So far their Support has been fantastic. They were even available after hours to help me with the ...

unreliable at best

This service has too many outages, performance is consistently slow and data loss is unacceptable. We are currently reviewing replacements.

Been a Customer for 2 years.

This is for consumption by TeamSupport personnel only:We are happy with the service. We appreciate the heads-up on new features and we appreciate the acknowledgement and explanations when things get a bit wonky with connectivity and functionality. I would like to see more tenant based functionality and guardrails in the software. I see that there is a knowledge base but I will be chatting with Support to better understand if that knowledge base can be centric to each customer (for example ...