TeamSupport Reviews in June 2026: User Ratings, Pros & Cons

Team Support is amazing!

What do you like best? I love how easy it is for my company to keep all of our clients organized. The areas to have a knowledge base as well as tickets for my colleagues and I to refer to keeps us organized and keeps our customers happy with quick responses and resolved issues. What do you dislike? I haven't found anything I don't like about Team Support. Everything has been wonderful so far! Recommendations to others considering the product Best way to keep your clients organized as ...

Fantastic software with awesome functionality for both our support team, and our users!

What do you like best? I really like the ability to merge tickets when receiving multiple emails from the same user(s. I also appreciate being able to look up a customer's profile and see a complete history of all the tickets ever created for them. It's also nice to see which of our support specialists assisted them with resolving their issue! What do you dislike? One of the things I had disliked about the Team Support software was that each customer could only be associated with a single ...

TeamSupport is fantastic!

What do you like best? There's so many different features to actually enjoy from this product. I'll to keep this answer short and to the point, but, honestly, there's so much to enjoy from this service: - The dashboard is where I like starting my day off. It's got some pretty nice customization options that actually let me tailor the dashboard to me! - The actual ticket page is pretty good in general. The layout makes sense and working on assigning the ticket back to others, or, ...

Go With the Flow

What do you like best? The ability to combine tickets and relate them to others to help keep everything with an issue flowing cohesively and hopefully prevent repetitive questions to the customer. What do you dislike? There are very few things about the system that I dislike. However, one that does not get much use within my company is the watercooler. It's not that it's bad, just not of use to me. Recommendations to others considering the product Whatever feature you can think of that ...

My first experience

What do you like best? I love the organization, efficiency, and truly unlimited potential with customizing features that uniquely cater to each and every customer. This is my first experience with Team Support for a ticketing system, and so far, is has been the best I've ever used. I've had great experiences with the Team Support - Support team. I helped identify a defect with the chrome browser, and was thanked for helping them resolve an issue they've been working on for 5 years! I ...

TeamSupport Makes My Life As Support Easier!

What do you like best? I love the responsiveness and ease of use. It helps us stay organized and ensures that we are effective and efficient when providing customer support to our clients. I also love the quick response time and assistance from TeamSupport Customer Service team whenever there are issues or concerns. What do you dislike? There have been a few issues with getting tickets to sync and update properly. For example, if I am looking at a ticket, but a team member has already ...

AMAZING PROGRAM/GREAT SUPPORT/USER FRIENDLY

What do you like best? The customer's ability to submit a recording of their issue live and submit screenshots to their tickets. On the user side, the dashboard is user-friendly, and it pulls all the data into graphs which make easy-to-determine visuals. What do you dislike? I cannot think of anything I dislike about this product off the top of my head. If I do, then I can submit it to Team Support as possible feature implementation. Recommendations to others considering the product If ...

Awesome ticket tracking software and super user friendly

What do you like best? I like that I can easily manage my tickets and keep up with my clients. Also we recently started experimenting with the dashboards and I think it is cool how you can edit those and customize them to fit your view. The storing of customers is also a really nice feature so that I can attach the customer with all their information to the ticket. I like the auto reply feature where I can set up different messages for different types of tickets as well. What do you ...

TS willing to do alot, but I'm greedy and wanted more

Did not know this was a public review, thus editing it. only wanted to review to TS.

Daikin Portugal

We are having a good experience with teamsupport, it changed our way of working with our customer.