TeamSupport Reviews in June 2026: User Ratings, Pros & Cons

'17 Update - We've been using TeamSupport for almost 4 years now and We've Seen Improvements

What do you like best? '17 Update - Many UI improvements, fantastic! The graphical UI is super easy to click around and handle our support requests fast and efficiently, looking forward to more product enhancements! We've seen a few enhancements (and fixes over the years using this application, great work! What do you dislike? '17 Update - The last 2 issues/enhancements have been taken care of, thanks! Update on 10.28.16 - This enhancement was implemented this year, nice! One item that ...

TeamSupport is the best we've used

What do you like best? Our company finds flexibility of being able to customize most aspects of TeamSupport to be very helpful. What do you dislike? The only issue I've experienced is that the quick search option at the top of the screen is sluggish, and doesn't always pull up all the tickets associated with the Recommendations to others considering the product My role at our organization is unique in that I span several different departments using several different types of software ...

Exceptionally Customizable for Adaptation in to any Team

What do you like best? The full featured customization allowed us to adapt the system to our unique support model. Furthermore being able to track everything in one place is super helpful, especially with a remote team always on the go. What do you dislike? The power of the Watercooler is getting overtaken by other chat programs like Slack and iOS/Mac integrated text messaging. More granular control of email notifications could also be better. Recommendations to others considering the ...

TeamSupport and You

What do you like best? It's a good way to save notes for customers and get tickets set up for future reference. I like being able to pull everything up at any point. I also enjoy being able to save my notes as I go so I don't lose any of my connection. What do you dislike? The database has a lot of issues on our end from what we are able to see. We have had multiple issues with pulling up all of the information in a ticket. We have also experienced login issues but those have since been ...

Great Product

What do you like best? You can add video directly into the ticket. I like that you can email a ticket, It has a user friendly interface. Working with others is easy using the feature called water cooler. I can see when someone is looking at the ticket and I can chat with them to get feedback on what they are doing or what steps they have taken with a customer. I also like that I can merge tickets together so I don't have duplicate tickets or tickets that have information in different ...

PaySchools company- Team Support Review

What do you like best? I like the ability to get reminders about tickets/events that need to be done later. I enjoy being able to attach the related tickets and have different status on the ticket. I like the level of customization that this product allows. What do you dislike? The search bar sometimes does not pull up what I am looking for even though it is typed out correctly. I would like for some of the other Scroll tabs to be switched to SerachBars with so if I am trying to ...

TeamSupport Review

What do you like best? I like the versatility of TeamSupport, we have our NOC who uses it for tracking our tickets and issues, and our systems/deployment team using it to track inventory. I do like that we have the functionality of a Knowledge base, this let us help our training staff better build a better training system. Searching is easy, by our ticket numbers or just a few words will let us find what we need. Integrating our email into the system has allowed us to create tickets on ...

Exactly what we needed!

What do you like best? The user interface is very easy to understand and simple to use. The portal is very customizable which is nice for us perfectionists. I've been able to tweak each page with easy so my portal fits my exact needs. I've received positive feedback from both users and admin. What do you dislike? I have yet to find a major flaw. It's worked great for everything I use it for. I had ONE issue pulling a certain type of report but after speaking to one of the reps, he ...

Great product and great investment

What do you like best? Team support is very easy to implement and use for the support staff and users\customers that submit requests. It integrates very easily with our environment and the support from Team Support is excellent. The reports are important to our team and very useful. Not just for accountability of support staff, but also to help identify trending trouble spots in our environment. The interface for users is very easy for them to adopt and rely upon. That is often one of ...

Amazing Growth with Tremendous Potential

What do you like best? There are two main things I think TeamSupport does the best: Firstly, TeamSupport has a robust ticketing system that allows my coworkers and I to share information on our customer's issues in a way that is both logical and modifiable. We have made hundreds of ticket automation, custom fields, etc to tailor the tickets to our specific area of expertise. Our previous ticketing system was clunky, difficult to maintain, and added more confusion than support. ...