TeamSupport Reviews in June 2026: User Ratings, Pros & Cons

All-encompassing, robust, helpful customer service application

What do you like best? It gives me the ability to do everything I want and need to do in order to provide top-notch service to my customers. It's literally a one-stop shop. I can record calls, respond to emails, host a robust knowledge base, respond to customers via chat, host a community forum, and a lot more. Everything is easy to use and works extremely well. What do you dislike? The only thing is that there is so much functionality, sometimes it can get overwhelming to figure out how ...

Getting Started with Team Support

What do you like best? Team Support has some great features. There is great flexibility in some of the setup. After setup, it is very easy to use. Reporting capabilities are great and Ticket Views allow you to drill down to see nearly anything in the system with ease. What do you dislike? Some glitches occasionally. There is no good way to get new requests handled. There are several features that we would like 'tweaked' to our needs and those things are not possible. Some of the features ...

Feature rich, extremely well built, almost overbuilt

What do you like best? I personally am not a primary delegator of teamsupport at my job, rather I'm assigned tickets once in a while for the most part. Thus, I don't actively login often. This is where their email notifications/API comes in for me and saves the day. Sure I don't always enjoy getting assigned tickets, but that's not teamsupport's fault. Ironically, it's nice to not have to log in at all, and to be able to use the system via email. However, I will log in for particularly ...

Team Support Admin

What do you like best? I am the TeamSupport admin for our business, Paperless Solutions, Inc.. I really enjoy the customization in place to tailor their website to meet our specific business needs. The interface is easy to use and navigate, especially the use of tabs along the screen allow us to multitask without needing to jump back and forth between 2 windows. TeamSupport technical support has been very knowledgeable and friendly, whenever I've had to deal with them. Shout out to Andre! ...

Team Support - Flexible ITIL Solution, Good value with evolving features

What do you like best? Simple, yet powerful UI allows easy training for staff and provides effective ticket management, REST API connected to power BI provides a powerhouse reporting machine with up to date statistics for the organisation. SLA control is great and customisation of ticket page fantastic. What do you dislike? Missing some simple intuitive features such as reports not being interactive (Do not click through to ticket list and rather than an update button for ticket changes, ...

Creating a Better Helpdesk

What do you like best? One of the best features I like about Team Support is that you can see who is viewing on in your/a ticket so that you can eliminate cross ticketing (Agent Collision. I like the new feature that shows a pop up when someone has edit or added to a ticket. What do you dislike? The odd time when you are trying to correct in the middle of the sentence, it will jump the curser back to the front. Recommendations to others considering the product Yes I would recommend ...

Great tool for B2B support

What do you like best? TeamSupport was built with B2B support in mind. The ticket flow really focuses on collaboration and allowing the team to help each other. The KB creation process is incredibly easy and has allowed us to quickly create a meaningful KB for our customers. The integration with SFDC allows the tickets to sync back to the account so our sales folks can see what is happening with out customers. The UI is very easy to use and has been very responsive. The customer hub is ...

Great collaborative software with many different features

What do you like best? I love that Team Support is a "one stop shop" for many different facets of support and team workflow. From this one application, we can manage all our email support requests, chat with other reps about tickets, pull meaningful reports about our support volume AND now we have integrated customer support Chat. We can also use it track and prioritize projects. Teamsupport is always enhancing their product to make our jobs easier. They are also very responsive to idea ...

Great product and support

What do you like best? Team Support gives great customer service. We also appreciate the webinars and tutorials that they offer so you can maximize and optimize how you use their service. What do you dislike? At times, their portal can be a little slow. It can be frustrating when you are trying to update tickets or get status. Recommendations to others considering the product Try them out! You won't be disappointed. What business problems are you solving with the product? What benefits ...

Great Ticketing System

What do you like best? I like the Customer Chat feature. It helps to assist customers live without having to send emails back and forth. I also like the Ticket Automation feature as this is very useful in managing our tickets automatically without having to go through each ticket. The reports are also great for tracking all the different metrics that are available. The way that you can customer your view of tickets is also useful so that each support agent can choose what columns are ...