TeamSupport Reviews in June 2026: User Ratings, Pros & Cons

Great program for tracking support requests

What do you like best? TeamSupport is very easy to use but gives you tons of options and features. It is the best, low-cost method of tracking external customer support I have seen. Their support team is very quick to respond via email or chat - especially through chat! The email to case feature is very powerful and replying to customers has tons of options - even including embedding screen recordings in your answers! What do you dislike? I can't think of anything major that I don't like ...

Easy to use

PROS & CONS What are the best aspects of this product? What I love about Team Support is that it has simple features and it's easy to use. It keeps me updated with all the outstanding tickets that I am working on. I also like that I can see the summary of the ticket and see who has worked on it even if they do not leave a note. Another great thing is that emails notify all parties about updates on the tickets and that I can customize the additional fields and assign to other users or flag ...

Provides five star suppport

PROS & CONS What are the best aspects of this product? I like the fact that it is easy to track support emails, assign owners, and ensure follow up of all tickets. Apart from helping us to provide five star support to our client, Team Support also makes it easy to do analytic reporting. We can track custom properties that we have created to capture the different types of data that we need from our support tickets. What aspects are problematic or could work better? I have nothing to ...

Seamless interaction with our clients

PROS & CONS What are the best aspects of this product? What I like about Team Support is that it easens communication within our team and makes it easy to solve client's problems. We can add ticket actions which are invisible to the clients. Anyone in our team can access the written correspondence, comment or ask questions and add another team staff to handle the ticket. We all have access to the background which keeps us up to date with what's happening. We can also measure the response ...

Easy, flexible and efficient

PROS & CONS What are the best aspects of this product? The application is flexible and easy to set up. It has helped us to improve how we handle support tickets and track bugs. The best thing is that we can customize our ticket types to what we need, and use automation features to control different actions. The report writer provides us with all the necessary information to facilitate reporting. We can see the effort put in by our support reps to solve an issue through the internal ...

Efficient ticket tracking software

PROS & CONS What are the best aspects of this product? I like that Team Support makes it easy to manage my tickets and keep up with my clients. The dashboard is cool because it allows you to edit and customize tickets to fit your view. I also like the auto reply feature that allows me to set up different responses for different types of tickets. More so, it allows the storing of cutomers so that I can attach all the customer information to the ticket. What aspects are problematic or ...

Excellent support system

PROS & CONS What are the best aspects of this product? What I like about the TeamSupport software is that it helps our team to organize our ticket types, manage workflow, and tag commonly used information articles that help to make our process efficient and effective for supporting our clients. Through Team Support we can open our tickets in real-time, collaborate, and communicate updates quickly and easily. What aspects are problematic or could work better? I wish that a few features ...

The road to perfection is a long one, and TeamSupport is on it's way

What do you like best? Excellent product, excellent team, excellent company. An exemplar in excellence in every dimension. Outstanding customer service. In it's own league vs. Zendesk, Freshdesk, Kayako, Zoho, others. Excellent design, onboarding process, and features. What do you dislike? There are bugs. It is not perfect. The documentation is good and needs improvement. Some features need to be updated. Recommendations to others considering the product TeamSupport is not intended ...

Perfect Help Desk software for a software developer

What do you like best? The best feature of the software is the clear visibility of your outstanding actions. A simple "read/unread" flag, exactly the same as popular email packages, ensures that even the newest members of staff can quickly see what needs acting upon with minimal training. What do you dislike? Colour scheme - Grey text on a blue background on the menu's isn't the clearest thing to read. Recommendations to others considering the product Without a doubt, anyone managing a ...

Able to facilitate some custom processes, but limitations are becoming apparent

What do you like best? We are now using TeamSupport as a service desk product, a customer self-service product, and help desk product, and TeamSupport has been customizable enough to accommodate all of these use cases. The majority of the styling of the user portal is customizable, with some small (but annoying exceptions. This allows us to maintain consistent branding across our main site and our customer hubs. Additionally, TeamSupport recently updated the styling on the administrator ...