TeamSupport Reviews in June 2026: User Ratings, Pros & Cons

Excellent product. TeamSupport makes customer support easier.

What do you like best? The best feature that TeamSupport offers is the Knowledge Base articles. This feature allows answers to common support issues to be come community answers, or documentation that the end customer can access. This reduces call time, and eventually may eliminate some of the incoming call workload. What do you dislike? There are a few quarks with the program, being web based, that cause some minor annoyance. The "action bar" at the top of a ticket disappears at times, ...

We love working with Team Support software

PROS & CONS What are the best aspects of this product? I like that we can add video into the ticket and to email the ticket. The software has easy to use and user friendly interface. We can easily collaborate with others thanks to the water-cooler feature. We are able to track the people who look at the ticket and to chat with them so we can get feedback on what they are doing or what steps they have taken while interacting with clients. There is even an option to merge the tickets ...

This is one of the best collaborative tools with lots of features

PROS & CONS What are the best aspects of this product? TeamSupport is one product for various facets of support. We are able to manage all email support requests, to chat with other reps, to pull valuable reports about the support volume and even to integrate it with customer support Chat. They constantly improve the product to make it more intuitive and simple to use. There is an option to embed images into the response by copy/paste and to even ebed a video into the ticket as well. ...

Quick and easy to use

PROS & CONS What are the best aspects of this product? I like the fact that I can open all tickets at once view them concurrently. This makes it easy to manage multiple tickets without a hussle. More so, you can merge and bulk merge the multiple tickets into one and this speeds up efficiency. It is also easy to update tickets via email quickly and efficiently. It takes less time to send the email and watch it in the ticketing system update. What aspects are problematic or could work ...

Team Support solution is intutive and highly useful

PROS & CONS What are the best aspects of this product? We use Team Support for more than 2 years and we have great experience with it. It allows us to create, track and review the database info from generated task and tickets. We are able to keep up with trends and to work on our business’ improvements. We are even able to track our customer’s issues and their progress. What aspects are problematic or could work better? They could make the mobile app more intuitive and user-friendly, ...

Teamviewer is very user friendly and makes for efficient team communication.

What do you like best? I love the ability to collect data across our entire team, and export it to show trends that are helpful to find where attention is needed most. The product is laid out clearly in an easy-to-use user interface and has enough features to keep our help desk growing with our ever-changing needs. What do you dislike? I dislike the inability to create reports in a PDF format. Also, there are some minor features that could use improvement, for instance having to start ...

Awesome Collaboration Tool

What do you like best? I really like the Screen Record feature. i work in a tech company and it is very useful for our clients to be able to take a quick screen record of anything they are seeing in our app that seems off. It makes investigating bugs so much easier and faster. What do you dislike? I am not a fan of the view when you are responding to tickets in the UI as an agent, I find it a little awkward and prefer email. Recommendations to others considering the product Ask for ...

Solid Support Tracking System

What do you like best? Easy user interface, the features can be as basic as needed, but the complexity is scalable to your organization as you grow. What do you dislike? Not a lot of dislikes. There are always additional features that you would like to see, but the team there is always willing to discuss new enhancements or workarounds to your needs. Recommendations to others considering the product Definitely worth a look, we have been pleased with our purchase. TeamSupport's software ...

Team Support Help for Newbies

PROS & CONS What are the best aspects of this product? The best part about this app is that it is easy to use and can be customized to your needs. The Help Center is very helpful. You can find tutorials and reviews that are separated into categories for easy access. Beginners will find their guides and tutorials very helpful. More so, the tabs and pages are simplified and have customizable features. What aspects are problematic or could work better? If you try to access the dashboard, ...

TeamSupport is easy to use and flexible solution for tracking tickets

PROS & CONS What are the best aspects of this product? I like that I can easily configure various workflows for various kinds of tickets. We are able to add custom JavaScript that is based on widgets. There are lot of flexible features so we can easily set up the work and make it according to our needs. With the ticket automation feature we are able to send information to clients, add contacts to ticket, and auto-post replies, to set priority on tickets and many other things. The ...