TeamSupport Reviews in June 2026: User Ratings, Pros & Cons

It's a stable system that provides users and customers with a quick method to interface,

What do you like best? ability to email colleagues ticket contents (subscribe What do you dislike? sometimes the Status asks to be updated when you look at an old ticket Recommendations to others considering the product: Use it What problems are you solving with the product? What benefits have you realized? Customers of our product have the ability to report issues.

Great ticket management software

What do you like best? Software is customizable, easy to use, and everything is very organized. What do you dislike? Sometimes our knowledge base takes a while to load. What problems are you solving with the product? What benefits have you realized? Managing tickets. Teamsupport has greatly improved our team's workflow.

Excellent support experience

What do you like best? You can respond swiftly to submitted tickets and you get notified quickly on the responses posted on the ticket. What do you dislike? The sad and like feature, slow to load some times, email notifications are slow to send/receive What problems are you solving with the product? What benefits have you realized? bugs or defects or adding features

Good system!

What do you like best? Very easy to navigate. Search past and current calls is very simp;e What do you dislike? Reporting can be a little difficult. Trying to fine the right fields to get what you need seems a little cumbersome. Recommendations to others considering the product: I would highly recommend it. What problems are you solving with the product? What benefits have you realized? We are using for our call center. Good trackability of current and past support calls.

Easy dashboard and lots of options

What do you like best? Tickets analysis and straight forward graphical reforestation on the dashboard . A lot of information to manage the departments and get first hand information What do you dislike? There is nothing much to dislike in team support but might be the inventory management is not helpful What problems are you solving with the product? What benefits have you realized? We are using it for daily IT support tickets for all the company.

Very Intuitive

What do you like best? Team Support is very easy to use and you can navigate from pages to pages with ease. What do you dislike? There should be more customization or ability to customize which columns you want to see on the user level not just the admin. What problems are you solving with the product? What benefits have you realized? Application related issues. It's good to have a system where you can track issues and monitor its progress.

Very robust, easy to use

What do you like best? The area that has been the most use to me is the Knowledge Base. We get a lot of support calls with different errors, and we used to have all the errors documented in a Word doc that quickly grew to over 65 pages, with screen shots and possible resolutions of the errors. It was terrible to have to scroll through a 65 page document (and one that would keep growing to find the error I was looking for. We couldn't search effectively in that document because the screen ...

Great B2B Software. Definite recommend!

What do you like best? To create and assign tickets for B2B issues, speeding up service and efficiency based on severity level. Can easily see tickets created by other users and what has transpired in previous issues. What do you dislike? Nothing to dislike, there are many features to take advantage of that we aren't even using yet. Recommendations to others considering the product: be clear on what your needs are so that the implentation team can better train you on how to use the ...

Best support team to trouble shoot The run time error

What do you like best? Team support help in trouble shoot the run time error. Once the software or application has been developed it has been used by the client or the end users. While using the clients or end users find any problem or if they stuck in middle or that application or software will not work then they will connect to the support team. It is very easy tool user friendly environment to track the logged tickets as well They will find out the actual problem and fix it ...

Team support high recommend software

What do you like best? No glitches and I can edit customize as I like to for each customer or service ! What do you dislike? Nothing I love everything about this software Recommendations to others considering the product: If you want a high organized design with comparable customer creations this is perfect for you ! What problems are you solving with the product? What benefits have you realized? Customer services or scheduling