TeamSupport Reviews in June 2026: User Ratings, Pros & Cons

helps us keep in touch with clients

What do you like best? customization, syncing with systems, varied levels and options for ticket severity/type/status What do you dislike? can't mass delete, more visibility for recent activity Recommendations to others considering the product: Testing features helps to get familiar with options What problems are you solving with the product? What benefits have you realized? resolving client questions, connecting with our groups

Teamsupport

What do you like best? You can set the status of a ticket when you send an email What do you dislike? Chat is awful, searching in a KB database isn't good. What problems are you solving with the product? What benefits have you realized? I have realized the benefits of TeamSupport creating too many tickets and how to merge them

It's good but needs improvements.

What do you like best? I like the feature of merging tickets. we often get new tickets created by a customer emailing in for a ticket we are already working on. What do you dislike? The calendar is where I spend most of my time and I have many issues with it. One of my biggest is if I create a calendar event in a ticket with a "start date/time", it automatically defaults to a two hour time block and I cannot edit this. Not all of our appointments are 2 hours, some are 1 some are 4. What ...

Informative and easy to understand

What do you like best? Their eagerness to find a solution to our needs What do you dislike? Not team support issue, I wish i had more time to spend learning What problems are you solving with the product? What benefits have you realized? Easier to track projects within our organization

Using Team Support

What do you like best? I like the layout and website. Straightforward. What do you dislike? I do not like all the spam that comes in through email. Recommendations to others considering the product: Give it a try it is a cost saver to any organization. What problems are you solving with the product? What benefits have you realized? Return portal

Great for service tech management

What do you like best? The ability to get a complete overview of the status of an account across all tickets for that customer. What do you dislike? Would like a more robust section to document account details that are NOT ticket-specific. For example, a secure section to house user or account passwords, etc... What problems are you solving with the product? What benefits have you realized? tech support repository for service technicians who are servicing a large number of separate ...

A visually appealing way to increase organization

What do you like best? My team has daily tag ups each day and TeamSupport plays an integral role. The software helps our service team and the company as a whole increase productivity and more importantly accountability. Each user knows their responsibilities and follow up is easy and seamless. The knowledge base provides a great area to upload information for all to have access too on a reoccurring basis. Having profile pictures also adds a bit of fun to the experience What do you ...

TeamSupport centralizes our support functions

What do you like best? Having all of our content in one easy to find centralized location to be transparent. What do you dislike? There are small minor bugs with TeamSupport that we can easily get around. Recommendations to others considering the product: Go for it! What problems are you solving with the product? What benefits have you realized? We implemented TeamSupport to centralize customer support processes as we have a decentralized team in various locations.

Great for collaborating

What do you like best? I like TS because I can keep track on everything that’s going on with the companies that are under my supervision in real time and It makes it easy for me to work with people in different parts of the country. What do you dislike? It doesn’t stay logged in so you need to login each time. Recommendations to others considering the product: It’s great for big companies What problems are you solving with the product? What benefits have you realized? Making sure all ...

Powerful, user-friendly help desk solution with the best customer service team in SaaS!

What do you like best? TeamSupport is very easy to use. The User Interface is top-notch, will all the features you need to quickly and accurately respond to customer inquiries. From an Admin perspective, TeamSupport's reporting is world-class. Being able to create my own reports based on any value in TeamSupport has been a immense time-saver. TeamSupport has always been very responsive with feedback and new feature requests. I had inquired about Agent single-sign-on previously, and was ...