9.7
Spot Score
Engage with customers in real-time, effortlessly.
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Tawk.to has garnered mixed reviews over the past year, showcasing a diverse range of experiences. Despite some criticisms, there are notable strengths to highlight. Users appreciate the user-friendliness and cost-effectiveness of Tawk.to, mentioning its easy setup and customization options. The integration with websites and the ability to engage with customers in ...Read more
User-friendly and cost-effective, offering easy setup and customization options.
Provides real-time engagement with customers, valuable insights, and automation features.
Integrates well with multiple websites, allowing seamless communication and quick responses.
Offers a robust free plan with an automation bot and 24/7 support team-like functionality.
Inconsistent customer support and difficulty in obtaining refunds, especially after canceling services.
Some crashing issues reported in the Android app, while the PC version works well.
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Showing 121-130 out of 274
M
Mike
01/01/21
Amazing service and company
Date of experience: January 02, 2021
AE
Allen E
12/30/20
"Simple, Powerful, and Free"
What do you like best about tawk.to? Tawk.to allows me to communicate with potential clients, answer questions and move the conversation along to help make a buying decision. They have a lot of features to customize the look and functionality as well. What do you dislike about tawk.to? it does take some time to set up and you need to test the autoresponse and welcome messages o see what gets the best response rate. i also don't like how UI cant cuistomie the conversation base don the page ...
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AU
Anonymous User
12/10/20
"Great for communicating with website visitors"
What do you like best about tawk.to? I love that there is a mobile app. If I’m not near my computer I can still respond to inquiries. What do you dislike about tawk.to? I feel like it goes into sleep mode a little fast but that’s not a big deal really. What problems is tawk.to solving and how is that benefiting you? We aren’t on campus to answer questions as we usually would be and this is a good way to connect with students visiting our site.
AU
Anonymous User
11/20/20
"Excellent chat app for staying in touch with web visitors on the go"
What do you like best about tawk.to? I love the fact that I can chat with website visitors using my mobile phone, so basically at any time that is convenient for me to talk with prospective customers. What do you dislike about tawk.to? I wish there was a 'scheduled log on' feature, as I have to manually set when I am available to chat on the app. If there was a 'show as online from 9 a.m. to 5 p.m.', that would be most welcome. What problems is tawk.to solving and how is that benefiting ...
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KS
Katie S
11/17/20
"Easy to use"
What do you like best about tawk.to? It is easy for customers to have a real time conversation with us without being on the phone (although most chats lead to a phone call). I LOVE that we can see what they are typing so we have time to craft a response to shorten their wait time. It also helps us understand an issue they may be having before they even send it. I also see they have redesigned their knowledge base. I was disappointed to see it go, but now I see what they have done to it. I ...
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YP
Yuri P
11/15/20
"Tawk to for customer support"
What do you like best about tawk.to? Tawk To provides several features for free whereas different softwares charge for it. While the user writes to your webpage you can see what the user is going write. So this function helps to earn some time. You can see the countries of the users. The software sends notifications of user activities which is a great feature in terms of monitoring and confirming advertisement ROI. Also, Admins of the live chat can communicate with each other in the ...
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GP
Gustavo P
10/29/20
"Easy integration and different tools to attract customers"
What do you like best about tawk.to? This chat tool is fantastic. It has a beautiful and intuitive interface for the client. I like it because you can customize a welcome message to send to the customer as soon as they enter our website. I also like that it works like a contact form if we don't have any online agent. The integration is very simple to carry out. What do you dislike about tawk.to? The mobile app for Android suddenly stopped notifying me of messages it received from customers. ...
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RT
Rudy Tjin
10/21/20
Unreliable
it is a good chat app, you can add unlimited agent. but the negative side is, the server often down, and often its hard to engage chat with customer. Unreliable if you have a lot of customer to chat with. Well, what can you expect from a free chat app.
AU
Anonymous User
10/20/20
"Live chat plus visitor tracking!"
What do you like best about tawk.to? Ability to see location and time of visitors on the website in real time, plus the free service! Easy to set up. What do you dislike about tawk.to? We have not encountered any dislikes for Tawk.to Recommendations to others considering tawk.to: Quick response is expected by visitors if they submit a query via a live chat, so be sure to respond promptly. (The company offers their own agents to help at an extra cost, and it sounds attractive, but we have ...
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AU
Anonymous User
09/30/20
"It's free and it's great, I use this every day"
What do you like best about tawk.to? It's free. Seriously, not enough can be said about good free services. Aside from it being free integration is seamless, the UI is great and very easily adjustable. The ticket system has been a life saver for resolving customer issues. What do you dislike about tawk.to? The fact that you need refresh and remind the software you are there is a little annoying. I would have preferred it to run in the background and just assume I'm available until I ...
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