9.8
Spot Score
TalkDesk Reviews in June 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
Add to compare
Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
Filter results
Sort by :
Showing 941-950 out of 2962
AU
Anonymous User
05/14/21
"Almost Perfect!"
What do you like best about Talkdesk? Talkdesk is better than most in their integration with Salesforce. The ability to assign calls to contact AND a relating case makes it easier to find calls within the case. Their section on Salesforce that displays calls, numbers, with the dates and their notes taken is pretty neat. We've previously used a different software that wasn't as easy to use, did not categorize calls or attach them to cases directly.
C
Colten
05/14/21
Excellent call center app
PROS: Easy-to-use, with a swift and stable connection and a great integration mechanism, Talkdesk is indeed a technology that is ahead of its time.
C
Colten
05/14/21
Excellent call center app
PROS: Easy-to-use, with a swift and stable connection and a great integration mechanism, Talkdesk is indeed a technology that is ahead of its time.
AU
Anonymous User
05/13/21
"Easy to use/set-up, reporting could use some work"
What do you like best about Talkdesk? Easy to set up new users and features, easy to learn and change the IVR What do you dislike about Talkdesk?
KR
Kent R
05/13/21
"Subpar implementation support but product meets our needs"
What do you like best about Talkdesk? Integration with Salesforce. Not sure why I need to add more text. What do you dislike about Talkdesk?
KW
Keleigh W
05/13/21
"Easy to use for agents and easy to manage for an admin"
What do you like best about Talkdesk? Ease of use for our end users and pretty much overall seamless integration with Salesforce. Recordings stored in Salesforce, and others can easily access them. There is robust reporting, we do not need to use many of the reports, but it never hurts to have other ways to evaluate the data. Call routing features are also great!
AU
Anonymous User
05/13/21
"Quality Assurance Specialist who uses Talkdesk for quality check"
What do you like best about Talkdesk? Tracking and playback features. Easy to query for a group of people or and individual one What do you dislike about Talkdesk?
AU
Anonymous User
05/13/21
"Talkdesk is easily one of the easiest to use and manage virtual phones in the market."
What do you like best about Talkdesk? Data exporting is easily one of the easiest to setup What do you dislike about Talkdesk?
AU
Anonymous User
05/13/21
"Easy to use/set-up, reporting could use some work"
What do you like best about Talkdesk? Easy to set up new users and features, easy to learn and change the IVR What do you dislike about Talkdesk?
KW
Keleigh W
05/13/21
"Easy to use for agents and easy to manage for an admin"
What do you like best about Talkdesk? Ease of use for our end users and pretty much overall seamless integration with Salesforce. Recordings stored in Salesforce, and others can easily access them. There is robust reporting, we do not need to use many of the reports, but it never hurts to have other ways to evaluate the data. Call routing features are also great!
Free vendor scorecard
Evaluate TalkDesk objectively with the call center software scorecard
A weighted call center software vendor scorecard to score TalkDesk against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].