TalkDesk Reviews in June 2026: User Ratings, Pros & Cons

"Ambassador - Customer Service"

What do you like best about Talkdesk? The integrative technology has been extremely helpful and resourceful. Whether it is a busy or a slow day, I know that I can always count on this fantastic technology.

"Great platform!"

What do you like best about Talkdesk? TalkDesk makes it easy to interact with my customers. What do you dislike about Talkdesk?

"Talkdesk: An efficient Tool"

What do you like best about Talkdesk? I have been using the app for last 3 years and found it to be a really user friendly tool to make calls. Moreover, it is very easy to monitor how much time a team member has spent making/receiving calls. So even from a supervisor's perspective it is an efficient tool.

"Fluid communication and easy to use"

What do you like best about Talkdesk? Different status to track agent on work. What do you dislike about Talkdesk?

"Talkdesk - Excellent Technical Support & Enhanced Our Customer Experience"

What do you like best about Talkdesk? This approach is very simple, for both managers and agents and requires no special training or devices and no software. It is a modern solution for a contact centre. It is a service which at least does not include maintenance of software upgrades, os updates, etc. It is hosted by AWS, so it is infrastructureally secure. For a number of months, we've been using it, with no platform problems so far. It's very convenient to transfer calls to colleagues or ...

"Overall a good use experience, but needs improvements"

What do you like best about Talkdesk? The ease of onboarding new agents as well as managing the IVR flows in Studio. Being able to rotate through multiple flows depending on business needs is a great asset to us when we are experiencing outside issues (internet problems etc.)

"A quick, efficient 4 day deployment"

What do you like best about Talkdesk? A simple to use solution which includes self service IVR management which can be managed without any coding knowledge.

"You do not know what your missing until it's gone or replaced!"

What do you like best about Talkdesk? I loved Talkdesk for its simplicity. The platform is easy to navigate, the features are easy to access, and the sound clarity was exceptional. When a call came in, it allowed you to access the customer name, phone number ect so that you could continue to your customer database. Copy and paste; can it get any simpler than that? Voicemails were at your fingertips, analytics, and live reporting. Transfers, callbacks, hold functions made it easy to make ...

"You do not know what your missing until it's gone or replaced!"

What do you like best about Talkdesk? I loved Talkdesk for its simplicity. The platform is easy to navigate, the features are easy to access, and the sound clarity was exceptional. When a call came in, it allowed you to access the customer name, phone number ect so that you could continue to your customer database. Copy and paste; can it get any simpler than that? Voicemails were at your fingertips, analytics, and live reporting. Transfers, callbacks, hold functions made it easy to make ...

"Almost Perfect!"

What do you like best about Talkdesk? Talkdesk is better than most in their integration with Salesforce. The ability to assign calls to contact AND a relating case makes it easier to find calls within the case. Their section on Salesforce that displays calls, numbers, with the dates and their notes taken is pretty neat. We've previously used a different software that wasn't as easy to use, did not categorize calls or attach them to cases directly.