9.8
Spot Score
TalkDesk Reviews in June 2026: User Ratings, Pros & Cons
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 511-520 out of 2962
JD
James D
03/09/22
"A Talkdesk Admin experience"
What do you like best about Talkdesk? Talkdesk has a useability factor offered by no one else. As a Talkdesk admin, processes are quick, simple and easy to use. Whether that is setting up new users, developing custom dashboards from the broad range of reports or setting up custom workflows to ensure each call is being diverted to the correct department. Talkdesk does not fall short on added features.
SK
Simon K
03/09/22
"good service"
What do you like best about Talkdesk? The app works and it helps our business communication with our clients on a daily basis. What do you dislike about Talkdesk?
JS
Joe S
03/09/22
"Talkdesk Is OK"
What do you like best about Talkdesk? Built in call recording is useful to have. What do you dislike about Talkdesk?
AU
Anonymous User
03/09/22
"Talk desk can be difficult to use sometimes."
What do you like best about Talkdesk? I like the fact that it can show you different areas from where the call came from. I also like the fact that you can pull reports right from it. It helps when you can separate callers into their own groups.
AB
Achilleas B
03/09/22
"Reliable Support"
What do you like best about Talkdesk? Very easy to communicate issues with the support team. Most fixes will happen within a short time frame as to not impact the business flow.
AU
Anonymous User
03/09/22
"Great system with a good overview (agent status)"
What do you like best about Talkdesk? What I like the best = you can everything in 1 view so it makes it easy to spot people out of adherence so we can flag them to the TL's. I like the inbound contact counter Aswell we use those numbers for reports
RL
Ross L
03/09/22
"Talk Desk - light, easy to use, but falls a bit short on reporting"
What do you like best about Talkdesk? Moving away from a telephony system that was based on hard phones, a bulky infrastructure (hosted in house) and a plethora of maintenance, Talk Desk was a breath of fresh air in its simplicity and lightweight back end.
JD
James D
03/09/22
"A Talkdesk Admin experience"
What do you like best about Talkdesk? Talkdesk has a useability factor offered by no one else. As a Talkdesk admin, processes are quick, simple and easy to use. Whether that is setting up new users, developing custom dashboards from the broad range of reports or setting up custom workflows to ensure each call is being diverted to the correct department. Talkdesk does not fall short on added features.
JS
Joe S
03/09/22
"Talkdesk Is OK"
What do you like best about Talkdesk? Built in call recording is useful to have. What do you dislike about Talkdesk?
MP
Mario P
03/09/22
"I am very pleased to use Talkdesk. Best app on my service. Really fast and simple"
What do you like best about Talkdesk? Simples of this application, best for us. I hope that we will continue to use this app. I have use several apps and this i simplest and best aplication. Best regards.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].