9.8
Spot Score
TalkDesk Reviews in July 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 2511-2520 out of 2962
DF
David F
03/01/19
"It's alright"
What do you like best about Talkdesk? I like that it integrates with our Zendesk system for inbound calls to create useable tickets. What do you dislike about Talkdesk?
MK
Molly K
03/01/19
"Talk desk is easy and awesome"
What do you like best about Talkdesk? I like that it is so easy to navigate. It hardly ever has issues What do you dislike about Talkdesk?
JS
Jordan S
03/01/19
"Great System"
What do you like best about Talkdesk? Transfer functionality is awesome! It used to be difficult to use, but they've made some great improvements! What do you dislike about Talkdesk?
DF
David F
03/01/19
"It's alright"
What do you like best about Talkdesk? I like that it integrates with our Zendesk system for inbound calls to create useable tickets. What do you dislike about Talkdesk?
NB
Nessa B
03/01/19
"Easy to use and convenient "
What do you like best about Talkdesk? The fact that I can keep track of the calls and have the recordings available in case I need to double check something. It helps me perform at my best and it's not complicated to use. It is really convenient. Highly recommending it.
LK
Lauren K
03/01/19
"Excellent "
What do you like best about Talkdesk? Everything is great, allows good communication without interruptions. It has a lot of great features, I think that is one of the best things that I ever used, work related
CS
Calvin S
03/01/19
"Great experience"
What do you like best about Talkdesk? Talkdesk integrates great with the other third party programs we utilize to create a seamless experience across several different programs.
JH
Justin Hoang
03/01/19
TalkDesk an awesome product !
TalkDesk is a great addition to the SalesForce CRM, we are able to connect calls to cases in order to troubleshoot errors. Additionally, we are able to pull analytics from the TalkDesk interface. This allows our company to plan for the future. Although there is an occasional hiccup every once in a while within the system, cases don't automatically connect with SalesForce or calls lag.
RM
Ray M
03/01/19
"Easy to use, accessible, productive "
What do you like best about Talkdesk? I can deliver a more clear and complete report, with all kinds of information, that allows me to detail the interest of each person
ER
Eva R
03/01/19
"Great, Functional Features"
What do you like best about Talkdesk? Talkdesk's categories make customer interaction so easy. I can sort tickets in tons of different categories to find exactly what I need. The interface enables quick replies to customer's questions. It's also flexible, so if there are any issues with categories that are specific to our needs, we can make changes to ticket sorting and categorizing.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].