TalkDesk Reviews in June 2026: User Ratings, Pros & Cons

"Why Talkdesk is the best business phone system"

What do you like best about Talkdesk? The best thing about Talkdesk is its user interface. It's exceptionally well-designed and easy to use, even if you need to become more familiar with the product. The ability to listen in on other people's phone conversations is also a great feature, as it lets you stay updated on what's happening even if you're away from your desk. Additionally, the status-changing feature is handy for emergencies or when someone becomes disconnected. Finally, the call ...

"Support and Service"

What do you like best about Talkdesk? Talkdesk is remarkable, user-friendly, and practical; whether you work in Quality or any other field where recordings are stored away, you should use Talkdesk. The thing I like best about Talkdesk is how user-friendly it is. Even someone without experience can quickly learn how to use the program due to its design. Listening to audio live is a huge benefit, and downloading is easy. It's also great that the report is available on a specified date. Before ...

"Review for Talkdesk"

What do you like best about Talkdesk? When we make a call from talkdesk always makes easy to connect with the customer and best part is its save lot of time like we just dail a number from system and get a call in our phone so there is no personal number sharing. It make our personal data save and can work tension free.

"The best phone app ive used so far"

What do you like best about Talkdesk? Its a great tool to make and receive calls, very reliable,it always runs the way it should, all the updates are smoothly done, have never had an issue with this app

"Talkdesk: A tool to facilitate comprehension."

What do you like best about Talkdesk? The best thing about Talkdesk is the user interface. It's both straightforward and highly effective. We also appreciate being able to eavesdrop on phone calls, as well as change statuses remotely. This has come in handy more than once when a coworker was suddenly unavailable due to a network outage or emergency. The splits feature is also great, allowing us to see at-a-glance how many agents are active, what percentage of incoming enquiries are ...

"Talkdesk is outstanding overall."

What do you like best about Talkdesk? I like the fact that there are a lot of data metrics in custom reports. This makes it easier to do a thorough analysis, which can lead to finding helpful insights that can be used to improve the quality of customer service and how efficient our service agents are. For instance, at the level of the agent, we can look at how many calls were made and how long each call lasted. Another important metric is the percentage of outbound calls successfully ...

"Best application"

What do you like best about Talkdesk? Call quality calls and user friendly. also it helps to resolve issues very easily. No other application is efficient than talkdesk. I recommend all to use talkdesk.

"Awesome Calling App"

What do you like best about Talkdesk? Specially the Ecofriendly use and the call quality along with the connects cannot be compared with any other app. What do you dislike about Talkdesk?

"This app is phenomenal!"

What do you like best about Talkdesk? Talkdesk's Studio is my favorite feature because it allows me to create sophisticated automated phone flows without knowing how to code. I love taking information from incoming calls and converting it into variables that can be used in automatic Salesforce features. This makes it easy for me to track call data and use it to improve my sales process.

"Talkdesk is a valuable and dependable resource."

What do you like best about Talkdesk? The best thing about Talkdesk is the features it offers. We were able to schedule holiday greetings in advance and integrate it with Salesforce. The additional training features are also beneficial, such as conferencing new hires so they can hear on phone calls. If a team member is unavailable to take a call, we can transfer the call to their voicemail or an external number like FedEx if there's a customer service issue related to shipping.