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9.8

Spot Score

TalkDesk - Call Center Software

TalkDesk Reviews in June 2026: User Ratings, Pros & Cons

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4.4

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TalkDesk Reviews & Ratings

4.4

Very Good

Based on 3656 ratings & 2962 reviews

Rating Distribution

Excellent

(2055)

Very Good

(718)

Good

(137)

Poor

(20)

Terible

(32)

Spotsaas Editor’s POV

Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more

TalkDesk pros and cons

  • Streamlined service delivery and improved customer experience by providing crucial context details instantly.

  • User-friendly interface with easy access and customization in reporting.

  • Quick and responsive technical support.

  • Effective monitoring of team performance and call metrics.

  • Newcomers may find the rich features overwhelming without proper guidance.

  • Limited advanced functionality due to a restricted selection in the Marketplace.

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Showing 221-230 out of 2962

JF

Julie F

11/10/22

4.5 out of 5

"Talkdesk it is user-friendly and practical."

What do you like best about Talkdesk? The progress communication capabilities of Talkdesk are simple to determine your present position and length of service at a glance. There is no discernible learning curve, and it is immediately usable. It takes only 30 seconds to add new phone numbers, and the process is error-free. With a glance at the analytics dashboard, users can see what has transpired over the previous few days and what Talkdesk events are occurring now. Ideal for monitoring ...

Read more

MK

Mazhar K

11/10/22

4.5 out of 5

"Best of all!!!!"

What do you like best about Talkdesk? Call quality, quick connectivity, easy to dial. What do you dislike about Talkdesk?

CT

Crysta T

11/10/22

4.5 out of 5

"The Talkdesk app is. Wow, that item is incredible!"

What do you like best about Talkdesk? The best thing about Talkdesk is its user interface. It's far more intuitive and user-friendly than the competition, making it easy to configure complex IVR sequences. Connecting to our customer relationship management system and other back-end databases is also easy so that we can create meaningful analytics reports quickly and easily. And because of the dialing solutions that Talkdesk offers, our clients don't need desk phones anymore – which has ...

Read more

AU

Anonymous User

11/09/22

5 out of 5

"Extremely user friendly and quick responses from customer service when guidance is needed!"

What do you like best about Talkdesk? I love how easy it is to use and how easy it is for us to train our seasonal call center representatives on how to use it. What do you dislike about Talkdesk?

SS

Shilith S

11/09/22

5 out of 5

"Too good to be true"

What do you like best about Talkdesk? As a manager with Whitehatjr TD helps me to 1. Track and monitor agents' calls for quality and increase the team's productivity.

HD

Hannah D

11/09/22

4.5 out of 5

"Talkdesk - An Excellent Product"

What do you like best about Talkdesk? What I like best about Talkdesk is the ease with which it facilitates communication. Rather than fumbling around with a desk phone to see who calls, I can check my computer. This is great because it means the caller's information will always be at the top of my screen, where I can see it even when other programs are open. Transferring clients over with the warm option has also been handy when migrating clients over. If I need to transfer someone, I can ...

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GP

Garrett P

11/07/22

4.5 out of 5

"Talkdesk is the best user-friendly software out there!"

What do you like best about Talkdesk? The best thing about Talkdesk is its general usability and ease of usage. An important feature of this software is that it is a powerful tool that can be used in various ways. After PS's first engagement concluded, we assessed several items that needed improvement making improvements. With TalkDesk, it takes seconds to make Support-related changes such as reporting downtime, product issues, availability, and other modifications. And because of ...

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KR

Krishanu roy C

11/07/22

5 out of 5

"#excellent #easy to connect #user friendly"

What do you like best about Talkdesk? #user friendly. easy to full out report, dashboard is awsome. What do you dislike about Talkdesk?

MR

Mona R

11/06/22

3.5 out of 5

"Amazing experience to connect all across the world"

What do you like best about Talkdesk? It's effortless to log in. The call bar is very user-friendly. We do not have to worry about the country code as it covers all that information. The best part is that with the country code, we know which code belongs to which country. The Audio quality is fantastic, just as times the call lags. Overall it is a good dialer, and I would prefer using TD over any other Dialer.The dashboard is super friendly, mainly for copying the link to our recording.

EP

Elizabeth P

11/06/22

4.5 out of 5

"A client communication platform powered by Talkdesk."

What do you like best about Talkdesk? What I like best about Talkdesk is the innovative technology. Taldesk software becomes cloud-based, allowing account verification codes to be separated, managing encrypted messages, establishing strategies to achieve results, creating excellent impression management tools, and promoting communication work. This makes it a great tool for managing communications and achieving results.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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