9.8
Spot Score
TalkDesk Reviews in June 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 1521-1530 out of 2962
NS
Natalia S
12/05/19
"Comfortable for use in customer service work"
What do you like best about Talkdesk? I like that we can connect salesforce and click to call directly without typing the number of customer manually or copypasting it
AU
Anonymous User
12/05/19
"Flexible enough to handle multiple teams and functions"
What do you like best about Talkdesk? We have several different teams (sales, support, etc) using TalkDesk across several different brands. The flexibility has been key to our continued usage.
AU
Anonymous User
12/05/19
"TalkDesk Review"
What do you like best about Talkdesk? The UI is easy to navigate and clean. The integration with Salesforce to log the calls to cases is (relatively) seamless. The dashboard is a nice tool to have available for a global view on who else is in my queue and what their status is.
GL
Gina L
12/05/19
"Just OK"
What do you like best about Talkdesk? I like that we can set up favorites on the Call Bar for frequently called numbers. I also like that you can send a link to a call to someone so they can pull it up and listen.
AU
Anonymous User
12/05/19
"Talkdesk is okay"
What do you like best about Talkdesk? You can record both incoming and outgoing calls to attach them to case records in salesforce. You can also set up different statuses within talkdesk to better track time spent on calls or out of queue work
AU
Anonymous User
12/05/19
"TalkDesk is great for managing multiple persons"
What do you like best about Talkdesk? It's really easy to use TalkDesk for multiple lines and support agents and our sales team. What do you dislike about Talkdesk?
AU
Anonymous User
12/05/19
"TalkDesk Review"
What do you like best about Talkdesk? The UI is easy to navigate and clean. The integration with Salesforce to log the calls to cases is (relatively) seamless. The dashboard is a nice tool to have available for a global view on who else is in my queue and what their status is.
CG
Chase G
12/04/19
"Simple and easy tool"
What do you like best about Talkdesk? Talkdesk is simple and easy to use. It has a nice UI and training someone takes all of 10 minutes. Also, monitoring calls and pulling important metrics are easy tasks. I usually just use screenshots of the presented graphs in management meetings.
AU
Anonymous User
12/04/19
"Very Smooth"
What do you like best about Talkdesk? Everything is organized and very clear to read and access. What do you dislike about Talkdesk?
AU
Anonymous User
12/04/19
"Easy to use, quick to setup, good customer service"
What do you like best about Talkdesk? Talkdesk is a great cloud platform if you have multiple contact centers around the world or want to connect your solution to an existing CRM. It's easy to set up, their customer service are very quick to respond and try to help you with what they can.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].