9.8
Spot Score
TalkDesk Reviews in June 2026: User Ratings, Pros & Cons
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 1061-1070 out of 2962
AS
Anthony S
02/16/21
"pretty darn good"
What do you like best about Talkdesk? The simplicity of TD altogether. Sometimes it will auto-correct a number that was entered incorrectly. The call quality has gotten much better in the last year or so.
RR
Rosepreet R
02/16/21
"Works very well"
What do you like best about Talkdesk? Call quality is very clear and good. Hides the original number. We can save the recordings. It dials every quickly. What do you dislike about Talkdesk?
AU
Anonymous User
02/16/21
"Talkdesk is Instrumental in my Work Flow"
What do you like best about Talkdesk? I like that talkdesk makes it easy to see which of our 18 locations is calling ,how long they've been waiting, and how many agents are available to assist them. You can even see how long a call is- if a call is longer than average, a manager can tell and discretely message the agent, asking if they need assistance or if the guest needs follow up! It's an incredibly easy way to communicate with our customers and take payment over the phone immediately.
AU
Anonymous User
02/16/21
"User friendly. TD is a great tool that makes our work easier."
What do you like best about Talkdesk? User friendly. You don't need any training to understand how it works. What do you dislike about Talkdesk?
AU
Anonymous User
02/16/21
"One of the seamless and easiest tools to use!"
What do you like best about Talkdesk? The ability to get reports, barge into calls and get automated reports when required. You can create your own Dashboard for Live monitoring of the calls in queue which is very helpful.
KM
Kurt M
02/16/21
"A True Partnership"
What do you like best about Talkdesk? The Talkdesk team continues to be very supportive and responsive, as we tackle key customer facing initiatives. Ongoing, consistent communication has been critical to our success over the past nine months.
SJ
Sulaiman J
02/11/21
"Ease of access"
What do you like best about Talkdesk? The dashboards for call monitoring are very helpful. The ability to toggle or modify widgets on the dashboard helps us look for what we need and when we need it.
AU
Anonymous User
02/10/21
"It has made my work faster and less steps to get information"
What do you like best about Talkdesk? The real time dash boards and the report section. What do you dislike about Talkdesk?
AU
Anonymous User
02/10/21
"Great communication"
What do you like best about Talkdesk? the ease of use, the clarity of the calls are great as well What do you dislike about Talkdesk?
C
Cassie
02/08/21
Robust but easy-to-operate
PROS: First, installing Talkdesk was just a matter of minutes and did not require complex technical assistance. Second, the interface is clean and user-friendly. Third, the click-to-dial feature as it can verify if a number is a working number, so such early identification saves our time. And last but not the least, it facilitates calls very well through any access point, whether a browser, landline, or IP phone.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].