Sysomos Reviews in April 2025: User Ratings, Pros & Cons

MIGRATED TO Meltwater Social

"Great Product with helpful Features"

What do you like best? Its a great product that helps you pull the information you need and also to help sort the information. Some of the features that I like:

"The Best Tool of it's Kind"

What do you like best? Tons of different features and ways to analyze many different sources/areas of social media.

"Sysomos MAP provides good data in a clean interface"

What do you like best? The data is of good quality, excellent customer service, search boolean construction allows for complex queries

"Heavy use for data pulls, share of voice, and monitoring conversations"

What do you like best? Use of Boolean keywords to specify query What do you dislike?

"Great Listening Tool w Loads of Data"

What do you like best? You can find out who is talking about you without being tagged across the Web & print.

"Sysomos Heartbeat is... fine."

What do you like best? Note: Applies to Heartbeat ONLY Queries are easy to generate and data is simple enough to pull, although in-dashboard analytics are not very advanced. Automatic tags are a big plus compared to the other large competitors. Also automatic sampling is fairly helpful, and a feature that I think more tools should embrace.

"MAP Review for competitive insight data gathering "

What do you like best? Monitoring and Analytics Platform - This is the the data insights tool I recommended for clients with large monitoring budgets and agencies to use for competitive advantages. It uses boolean queries and can output large amounts of data for setting benchmarks, reviewing past campaigns and creating useful charts such as Share of Conversation and Sentiment. This tool is flexible as it has no set amount of searches - its a monthly fee for unlimited usage.

"Decent value"

What do you like best? Sysomos MAP is the staple of my social listening toolbox. It's not the most analytics heavy tool out there, but they provide reasonable outputs for a decent price. MAP is very easy to use and allows you to use nested boolean, which is a must if you're dealing with CPG brands that have generic names. The tool is especially good if you're looking to pull data multiple times during the duration of your contract. Unlike many of the other listening tools, Sysomos MAP ...