SysAid Reviews in July 2026: User Ratings, Pros & Cons

Sysaid- A cost effective solution for our environment

What do you like best? Works very well out of the box, easy to set-up, did not cost a massive amount, very customizable. Integrated with our domain very well and very rarely just doesn't work for no reason. We have worked with Sysaid several times over the last few years to implement customizations for our business and they have always delivered pretty much exactly what we wanted at a cheap price and in a timely manner. What do you dislike? The last few upgrades have introduced some bugs ...

Efficient Ticket Management using SysAid

What do you like best? 1. Incident Tracking with Child/Parent Service Records 2. Change Management 3. Asset Management 4. Remote Control/Troubleshooting with users What do you dislike? 1. Tedious to implement customization 2. Lack of notifications for unused assets What problems are you solving with the product? What benefits have you realized? - we are solving the issue of lack of communication between staff. We are using the change management and activities sections to ...

Sysaid is the most complete IT suite for any IT support center.

What do you like best? I have worked with Sysaid for over 6 years and what amazes me is the amount of features that reside in one product. From incident to problem management to change and asset management, the bang for your buck is excellent. I also love the development cycle at Sysaid and how they continue to improve the product year after year. I love the rules based routing for automatically routing tickets based on category and/or priority. I also found the SNMP scans to be ...

Great low price solution

What do you like best? First, the pricing is great. We started with the smallest version and a few assets/users, and are now trying to leverage the API and optimize the platform. It's a great central point to manage Assets. The technical support is great. The database is easy to understand, been able to get all data. We created different fields to add custom data, like Asset ID and Reception ID. Synched with Active Directory. What do you dislike? The Service Request module is a pain. ...

SysAid as a helpdesk solution

What do you like best? Flexibility - the software has an incredible amount of features and customization to fit a wide variety of organizational functions, and at a very reasonable cost (at the time I used it. What do you dislike? There's not a whole lot to dislike about the software - but one thing is that, during my use of the software, some of the extra/optional modules were new and not yet well-developed. They were functional, but could have been more polished with additional ...

SysAid can be a very useful tool.

What do you like best? I like it that when I am working with someone on an issue they are having I can refer to SysAid to see exactly what I am dealing with in terms of the asset they use. Also I find it extremely helpful to go back to my service requests and see how I fixed an issue when the issue arises again. What do you dislike? Lack of interest in using the SysAid Help Desk Tool from our users. Although it is easy for them to use, they would rather call or email the IT department. ...