SysAid Reviews in July 2026: User Ratings, Pros & Cons

Nice product, some issues

What do you like best? Easy to configure and use for incidents and request. Friendly user panel and administrator panel. Some support itens you will find at online aid. What do you dislike? Not so easy to problems and changes. Administrador needs to understand the way of product, because some simple wrong changes could be hard to revert. Not so easy to build and configure new forms. Could be more intuitive. What problems are you solving with the product? What benefits have you realized? ...

Why SysAid?

What do you like best? We can now direct support emails to the correct group which has improved response time. What do you dislike? We have created a number of Email rules, and after a while have numerous email rules becomes cumbersome. It is difficult to track why a particular email rule has been invoked. Recommendations to others considering the product: I would definitely recommend the Help Desk within SysAid. This combined with the ability to add the Service Request into a Knowledge ...

SysAidIT for clients

What do you like best? SysAidIT is a breeze to implement. You can have it up and running in less than 30-minutes. What do you dislike? Configuration management graphics are limited by small space and mobile device web, such as Safari, lacks vertical scroll bars for incident records effectively hiding Submit and Apply buttons. The app is limited and has some usefulness, but the full web version is the best solution for us - if it had vertical scroll capability. There are no limitations ...

A little challanging to navigate at first but a great product and great tech support.

What do you like best? This is an all in one Help Desk software solution. We use this for tracking issues, patching software, and remote controlling client computers. What do you dislike? In the past we have had some issues rolling out the SysAid client along with remote control issues but they usually fix the problem in the next patch release. Recommendations to others considering the product: I would highly recommend SysAid if you are looking for a help desk solution. Also be sure to ...

Elegant yet lightweight Service Desk that is customizable for any organization

What do you like best? Our whole organization has adopted SysAid for not only managing Service Desk, but our SDLC and Implementation process. In a nutshell, SysAid is a fantastic tool that is lightweight on our organization that doesn't have much IT bandwidth to dedicate to issues and support. The SysAid Community is very helpful and our Organization as a whole is more connected across Departments to the Customer. -Support & Community -Fully Customizable -HIPPA Compliant & Accessible ...

Great

What do you like best? the ability to be able to change and modify the system the customization is very user friendly What do you dislike? the system form are not flexible, no radio button fields What problems are you solving with the product? What benefits have you realized? all IT Change requests and bug fixes managed in the system

Product experience

What do you like best? It's Easy to use and End-user experience is satisfactory. Translations in other languagues are quite simple to implement and this tool is quite well documented. What do you dislike? How it works the agent app. We find a lot of problems with the implementation and currently isn't working Recommendations to others considering the product: Price and usability What problems are you solving with the product? What benefits have you realized? We are solving the ...

Helpdesk done right

What do you like best? Custom report ability via SQL and report builder. Extendable to nearly any need. We modified ours to adopt Theory of Constraint management ideas. Alerting and resource monitoring a big plus. What do you dislike? JAVA. Single threaded execution via JVM, causes problems sometimes, results in hangs loading big tables. HTML email display needs some work as well. Email attachment pass through needs some work. Biggest loss of functionality is htmls with attachments. ...

Great Asset Management and Helpdesk Tool

What do you like best? The cloud version of the product has made deployment and maintenance a breeze. We currently use the product mostly as an asset management and internal IT department task management system. The asset management allows us to track and maintain approximately 900 assets that we can query for installed applications, hardware types, AD user, etc. We have used the API to create integration with SQL to allow us to do aging/asset life cycle and other management reports. The ...

Great Software and easy to use and install

What do you like best? It's Easy to use and has a quickly implement. With the basic packed you have a Fully funcionality for a great Price. Could exist another ITSM solutions cheapper but, none had a support and a professional services like SysAid. What do you dislike? We didn't found anything that dislike us. Maybe the lack of integration with third party applications, we try to integrate with another SAP and it wasn't ease do it Obviously, we need to look for profesional services ...