SysAid Reviews in July 2026: User Ratings, Pros & Cons

Excellent HelpDesk Application

What do you like best? I like the simplicity yet full functionality of the HelpDesk. They continue to improve the system, for which I'm grateful. What do you dislike? Sometimes it's difficult finding what you need on their web site and support site. Recommendations to others considering the product: SysAid continues to improve functionality and usability. I've been using the product for about 11 years and have run it on both Linux and Windows. Their support has always been spot on and ...

Excellent experience with SysAid

What do you like best? AD authentication, escalation notifications What do you dislike? The administrative options are a bit clunky and not the best user experience. What problems are you solving with the product? What benefits have you realized? We needed a centralized ticketing system for employees to report issues on internal systems. SysAid has been a great tool for tracking and audit purposes.

Very basic Help Desk tool

What do you like best? User interface is very clear-cut and makes everything fairly easy to find. What do you dislike? The functionality is pretty bare bones. Issues with Chrome compatibility, What problems are you solving with the product? What benefits have you realized? We use SysAid mainly for SOX documentation at this point.

Takes a Bit of Customizing

What do you like best? Web Interface.Available from everywhere. What do you dislike? Not as customizable as I would like, Needs better SSL Setup directions. What problems are you solving with the product? What benefits have you realized? Tracks our software issues.

Great help desk solution

What do you like best? The automatic ticketing feature, where a user can email a designated address and a ticket will automatically be created. When users call our help desk phone line, we can advise them to send an email to this address that will then automatically route their message to the ticket list. From there, we are able to categorize, title, and assign tickets to users and to the IT worker who will be handling the ticket. If for any reason a user emails one of us directly, we are ...

I brought Sysaid onto the Kinetico IT Support team because i had used it before

What do you like best? How it can integrate with Active directory for reaching out and finding all of our devices and all of their software and in some cases licenses. It allows us to input data regarding licenses and keep track of how many we have and then keep track of where it is installed What do you dislike? It is missing application pushing and updating I can push installs of Firefox out through its agent. One other feature that would be great would be to have the ability to track ...

Web Services Ticket System

What do you like best? Sysaid is a straight forward web service ticketing application. I never had any problems with it. It gets the job done. What do you dislike? I do not enjoy the interface or the way the email alerts come through. Recommendations to others considering the product: I would check out the interface and make sure the application is meeting your specific needs before choosing it otherwise I think there are better options. What problems are you solving with the product? ...

Great software for troubleshooting systems on a business environment

What do you like best? 1. Very user-friendly UI. 2. Ability to upload screenshots of the issue/take screenshot from the software itself 3. Ability to select various categories of the problem What do you dislike? 1. Doesn't have an UI of its own. Needs a browser. 2. Cant upload more than 3 screenshots to describe the problem. Recommendations to others considering the product: Go for it. Fast and easy software to use. What problems are you solving with the product? What benefits have ...

SysAid

What do you like best? I like how easy it is to send a request to IT. Way better than having to send an email to a particular person. What do you dislike? It's a bit outdated, needs some updates. What problems are you solving with the product? What benefits have you realized? It is way easier to get issues over to IT and quicker for them to distribute the work and get back to us.

Flexible, mature service desk tool

What do you like best? Super flexible product. Has come along way in the many years it has been in development. New features are added frequently - with the cloud version being updated more frequently than the on premise releases. Supports many different database types when installed on prem. My account manager is very responsive, and the company has great communication with upcoming features and tutorials on how to setup new functionality. What do you dislike? It can be challenging to ...