SysAid Reviews in July 2026: User Ratings, Pros & Cons

Great Way to Keep Track Of Open Issues

What do you like best? Easy to assign tickets to the support team and track the progress. Easy for users to see their ticket and where it is in order. What do you dislike? I would like to see an easier way to configure the LDAP where users aren't being disabled after a refresh. It's been an open issue. What problems are you solving with the product? What benefits have you realized? We use SysAid to track help desk tickets as well as Shop Floor tickets for our facilities group

Sysaid Helpdesk

What do you like best? Support is responsive, friendly, knowledgable and always willing to help. Sysaid stays on top of customer requests/suggestions and always releasing new updates. What do you dislike? I have not found anything I don't like. Recommendations to others considering the product: Easy to implement. Great support staff. What problems are you solving with the product? What benefits have you realized? We've only had one issue moving from an old Derby Database to SQL and ...

SysAid HelpDesk

What do you like best? SysAid provides a fully featured help desk system that is easy to use and very affordable. What do you dislike? Setup and configuration can be a bit cryptic, but support is very good. What problems are you solving with the product? What benefits have you realized? Response to end user problems. Ease of submitting tickets by end users creates user satisfaction.

Excellent value

What do you like best? Maintenance is $110 per year and it works great. What do you dislike? I do not have any problems with this software. It has more than met our needs over the years. What problems are you solving with the product? What benefits have you realized? Better customer service.

SysAid at SAMSON Controls

What do you like best? Keeping track of users request for helpdesk issues. What do you dislike? Some of the reports could show more detailed information. What problems are you solving with the product? What benefits have you realized? Keeping help requests out of email and into one central database.

Sysaid Review

What do you like best? It is very customizeable. It allows your users to notify you of their issues in many different ways. What do you dislike? Their support is not great. I dread calling them. It is usually slow to respond and not very helpful when you get someone. Also the way time is calculated. It requires the ticket be micro managed by the support person. Example if a call comes in, ticket must be created and set in open status for time to start calculating. If you help user first ...

Good Help Desk software for the cost

What do you like best? We are using primarily the help desk feature. Users are able to enter in tickets multiple ways and also respond or communicate with our techs through SysAid. What do you dislike? The active directory integration fails some times for us. I feel it could be improved. Recommendations to others considering the product: It is simple to implement. There are multiple ways to provide users ability to submit requests. What problems are you solving with the product? What ...

Great tool for ticketing!

What do you like best? I like the ability to create attachments and route the tickets to other users. It allows us to keep all documentation relating to an issue in one place. What do you dislike? The Apply button is counter intuitive. Something like Submit might make more sense? What problems are you solving with the product? What benefits have you realized? It's nice to have documentation for issues in one place.

Sysaid Review

What do you like best? Company dedication to improvement of current product What do you dislike? Active directory integration has had several issues but company worked to resolve What problems are you solving with the product? What benefits have you realized? IT Helpdesk tracking and inventory

A solid web-based helpdesk app

What do you like best? One of the primary things we were looking for when we went with SysAid was a web-based platform. This was big for us because we wanted our team to have access to the app from anywhere at anytime. The features that are most beneficial to us are the customization capabilities, the password services module and the pricing. I believe SysAid is a great value. What do you dislike? Early on the timezone difference created support challenges, but that has gotten better with ...