SysAid Reviews in November 2026: User Ratings, Pros & Cons

Sysaid

What do you like best? Sysaid is easy to use and to setup, great integration. What do you dislike? Having an offsite SQL server makes the speed a little slow. What problems are you solving with the product? What benefits have you realized? Tracking repairs and the time taken for the repairs gives great insight.

Sysaid and its ability to manage more then IT

What do you like best? I like its ability to track progress on help desk tickets. I makes people accountable. What do you dislike? Too many features that are not customizable for specific people. What problems are you solving with the product? What benefits have you realized? WE are using it more now then ever for projects and tasks.. It seems to do a decent job at project management.

SysAid HelpDesk

What do you like best? SysAid provides a fully featured help desk system that is easy to use and very affordable. What do you dislike? Setup and configuration can be a bit cryptic, but support is very good. What problems are you solving with the product? What benefits have you realized? Response to end user problems. Ease of submitting tickets by end users creates user satisfaction.

SysAid at SAMSON Controls

What do you like best? Keeping track of users request for helpdesk issues. What do you dislike? Some of the reports could show more detailed information. What problems are you solving with the product? What benefits have you realized? Keeping help requests out of email and into one central database.

Complete Solution.

What do you like best? Every now and then a product comes along that is so good that any other choice just is ridiculous. Like Veeam for backups and Sysaid for service request and change management What do you dislike? Not to big on the hardware monitoring only because limited support of managing networking equipment. Recommendations to others considering the product: Support for network equipment in the hardware monitoring. What problems are you solving with the product? What benefits ...

Sysaid Review

What do you like best? It is very customizeable. It allows your users to notify you of their issues in many different ways. What do you dislike? Their support is not great. I dread calling them. It is usually slow to respond and not very helpful when you get someone. Also the way time is calculated. It requires the ticket be micro managed by the support person. Example if a call comes in, ticket must be created and set in open status for time to start calculating. If you help user first ...

A solid web-based helpdesk app

What do you like best? One of the primary things we were looking for when we went with SysAid was a web-based platform. This was big for us because we wanted our team to have access to the app from anywhere at anytime. The features that are most beneficial to us are the customization capabilities, the password services module and the pricing. I believe SysAid is a great value. What do you dislike? Early on the timezone difference created support challenges, but that has gotten better with ...

Sysaid Review

What do you like best? Company dedication to improvement of current product What do you dislike? Active directory integration has had several issues but company worked to resolve What problems are you solving with the product? What benefits have you realized? IT Helpdesk tracking and inventory

Great tool for ticketing!

What do you like best? I like the ability to create attachments and route the tickets to other users. It allows us to keep all documentation relating to an issue in one place. What do you dislike? The Apply button is counter intuitive. Something like Submit might make more sense? What problems are you solving with the product? What benefits have you realized? It's nice to have documentation for issues in one place.

Excellent experience with SysAid

What do you like best? AD authentication, escalation notifications What do you dislike? The administrative options are a bit clunky and not the best user experience. What problems are you solving with the product? What benefits have you realized? We needed a centralized ticketing system for employees to report issues on internal systems. SysAid has been a great tool for tracking and audit purposes.