SysAid Reviews in July 2026: User Ratings, Pros & Cons

Sysaid experience review

What do you like best? User friendly and the ability of keeping track of inventory What do you dislike? nothing in particular. We upgraded to the latest version and we are pretty happy What problems are you solving with the product? What benefits have you realized? Keep track of technology incidents, administration requests

SysAid Reviw from 10 year user.

What do you like best? The asset management is our most used feature. The Help Desk uses the asset list to quickly access information about equipment, location and software installed. What do you dislike? We would really like to see a feature allowing for equipment or asset history. We often need to know where or who had the equipment previously. Some times this is related Discovery. Recommendations to others considering the product: Participate in the community and make requests for ...

Best Helpdesk software I've used

What do you like best? I like the way that everything is all linked up and makes it easy to navigate the whole system What do you dislike? The extreme customisation can sometimes be a bit tricky to implement by yourself What problems are you solving with the product? What benefits have you realized? For our ISO27001 accreditation we are able to actively keep a record of all our assets but also security incidents and changes which make it a breeze during the audit

Good experience. Getting better with each update.

What do you like best? The patching mechanism continues to get better. The remote access/control function allows us easy access for remote support. What do you dislike? Nothing really come to mind. The product, for our use, has more than enough features and function to keep us happy. What problems are you solving with the product? What benefits have you realized? The ability to track current issues in our system and with our users.

Sysaid

What do you like best? Sysaid is easy to use and to setup, great integration. What do you dislike? Having an offsite SQL server makes the speed a little slow. What problems are you solving with the product? What benefits have you realized? Tracking repairs and the time taken for the repairs gives great insight.

Sysaid and its ability to manage more then IT

What do you like best? I like its ability to track progress on help desk tickets. I makes people accountable. What do you dislike? Too many features that are not customizable for specific people. What problems are you solving with the product? What benefits have you realized? WE are using it more now then ever for projects and tasks.. It seems to do a decent job at project management.

Useful management tool that facilitates and enhances productivity

What do you like best? We use Sysaid to track and manage assets, change database, and the helpdesk tool. These are the most useful tools that we are employing in our environment at this time. I know we have only begun to unlock all of the features. What do you dislike? I dislike the asset network discovery feature. It has never worked well for us. Also, the remote control tool has never worked quite well. What problems are you solving with the product? What benefits have you realized? ...

Complete Solution.

What do you like best? Every now and then a product comes along that is so good that any other choice just is ridiculous. Like Veeam for backups and Sysaid for service request and change management What do you dislike? Not to big on the hardware monitoring only because limited support of managing networking equipment. Recommendations to others considering the product: Support for network equipment in the hardware monitoring. What problems are you solving with the product? What benefits ...

Nice, reliable product

What do you like best? Two guaranteed annual releases for updates, so they are always rolling out new features. What do you dislike? Sometimes for support it has been a bit inconvenient due to the timezone distance with the company overseas. Recommendations to others considering the product: Very flexible product, and I like that we aren't bound to it. Should we decide to not renew (which has NOT been the case, nor will it in the foreseeable future then we simply would not do so the ...

SysAid Review

What do you like best? SysAid does a good job of letting us customize workflows for your tickets. We have several user groups that use the product and the workflows help us organize the tickets What do you dislike? SysAid will occasionally have issues talking to the database and the users views will reset What problems are you solving with the product? What benefits have you realized? We use SysAid for our helpdesk ticketing system. It has helped organize the tickets we receive