SysAid Reviews in November 2026: User Ratings, Pros & Cons

Excellent, cost-effective Help Desk

What do you like best? The system is easy to use but very powerful. It handles help desk issues easily but also works well for asset management and knowledge base articles. What do you dislike? I have had issues using the bar-code reader for asset management. It fails to connect for all systems. What problems are you solving with the product? What benefits have you realized? We have been using SysAid for our help desk for several years. We later added on several administrators and ...

SysAid Reviw from 10 year user.

What do you like best? The asset management is our most used feature. The Help Desk uses the asset list to quickly access information about equipment, location and software installed. What do you dislike? We would really like to see a feature allowing for equipment or asset history. We often need to know where or who had the equipment previously. Some times this is related Discovery. Recommendations to others considering the product: Participate in the community and make requests for ...

Best Helpdesk software I've used

What do you like best? I like the way that everything is all linked up and makes it easy to navigate the whole system What do you dislike? The extreme customisation can sometimes be a bit tricky to implement by yourself What problems are you solving with the product? What benefits have you realized? For our ISO27001 accreditation we are able to actively keep a record of all our assets but also security incidents and changes which make it a breeze during the audit

Good experience. Getting better with each update.

What do you like best? The patching mechanism continues to get better. The remote access/control function allows us easy access for remote support. What do you dislike? Nothing really come to mind. The product, for our use, has more than enough features and function to keep us happy. What problems are you solving with the product? What benefits have you realized? The ability to track current issues in our system and with our users.

SysAid Review

What do you like best? SysAid does a good job of letting us customize workflows for your tickets. We have several user groups that use the product and the workflows help us organize the tickets What do you dislike? SysAid will occasionally have issues talking to the database and the users views will reset What problems are you solving with the product? What benefits have you realized? We use SysAid for our helpdesk ticketing system. It has helped organize the tickets we receive

Great Way to Keep Track Of Open Issues

What do you like best? Easy to assign tickets to the support team and track the progress. Easy for users to see their ticket and where it is in order. What do you dislike? I would like to see an easier way to configure the LDAP where users aren't being disabled after a refresh. It's been an open issue. What problems are you solving with the product? What benefits have you realized? We use SysAid to track help desk tickets as well as Shop Floor tickets for our facilities group

Useful management tool that facilitates and enhances productivity

What do you like best? We use Sysaid to track and manage assets, change database, and the helpdesk tool. These are the most useful tools that we are employing in our environment at this time. I know we have only begun to unlock all of the features. What do you dislike? I dislike the asset network discovery feature. It has never worked well for us. Also, the remote control tool has never worked quite well. What problems are you solving with the product? What benefits have you realized? ...

Excellent value

What do you like best? Maintenance is $110 per year and it works great. What do you dislike? I do not have any problems with this software. It has more than met our needs over the years. What problems are you solving with the product? What benefits have you realized? Better customer service.

Sysaid Helpdesk

What do you like best? Support is responsive, friendly, knowledgable and always willing to help. Sysaid stays on top of customer requests/suggestions and always releasing new updates. What do you dislike? I have not found anything I don't like. Recommendations to others considering the product: Easy to implement. Great support staff. What problems are you solving with the product? What benefits have you realized? We've only had one issue moving from an old Derby Database to SQL and ...

Nice, reliable product

What do you like best? Two guaranteed annual releases for updates, so they are always rolling out new features. What do you dislike? Sometimes for support it has been a bit inconvenient due to the timezone distance with the company overseas. Recommendations to others considering the product: Very flexible product, and I like that we aren't bound to it. Should we decide to not renew (which has NOT been the case, nor will it in the foreseeable future then we simply would not do so the ...