SysAid Reviews in July 2026: User Ratings, Pros & Cons

30 years IT Management

What do you like best? It is intuitive to use and has many features What do you dislike? I can't really think of anything. I like all of it. What problems are you solving with the product? What benefits have you realized? We have inventory on it, use it for updates and run reports. We also use it for our Facilities Department

SysAid after 4 years of use

What do you like best? We use cloud version. System is stable and we've hardly ever had any downtime. What do you dislike? Support is not U.S based and sometimes it is hard to get assistance on the spot. Recommendations to others considering the product: You would have to be able to live with the fact that support is not US based. What problems are you solving with the product? What benefits have you realized? Helpdesk needs

Simple straight forward ticketing system

What do you like best? Simplicity for the users. Reporting software is excellent and very configurable. What do you dislike? Online interface for creating reports can be slightly overwhelming. Recommendations to others considering the product: Take the time to learn the ins and outs of all of the features. There are so many tools within the software that you might overlook all of the potential. Poke around with everything. What problems are you solving with the product? What benefits ...

Can't search the knowledgebase

What do you like best? I like the level of detail that can be associated with support tickets. What do you dislike? The search function for knowledgebase articles has been broken for the better part of a year now. Recommendations to others considering the product: Go with the cloud based solution. Like too many companies they seem to care less and less about their on-prem customers and focus all of their development on cloud customers. What problems are you solving with the product? What ...

SysAid

What do you like best? Ability to track tickets across the entire enterprise What do you dislike? Unable to customize certain aspects. Cant extract certain reports, and customer service could be improved as well What problems are you solving with the product? What benefits have you realized? IT Issues

Pretty Good

What do you like best? Ease of use. Support is top notch. I like being able to route the tickets to different team members automatically. What do you dislike? Nothing really. Don't like having to pay for addiitonal modules. Would rather have everything for a price. MDM could be better. What problems are you solving with the product? What benefits have you realized? Great ticketing solution. Great asset tool.

Great Helpdesk Software with some baggage

What do you like best? Asset Management, Remote Control, ticketing System. Multiple filter drop downs for organizing tickets. Escalation rules. Ability to implement active directory. Large friendly font structures if needed. Server/Client software for managing all of your windows/mac computers What do you dislike? Constant bugs in new releases, Very long Customer Service Response Time, Lack of new features that people need. Recommendations to others considering the product: Think hard ...

Great all-around IT Mangement Product

What do you like best? Tracking our helpdesk tickets was the original intent on our purchase but we do so much more now. Remote control just works. Asset Management is a huge plus! We know what's installed at any given time. The agent deployment has improved greatly and I no longer need to use the separate software that's installed on my computer. What do you dislike? I feel like the Projects module could use some attention. It's a start but it's not very easy to use. It takes a lot of ...

Excellent, cost-effective Help Desk

What do you like best? The system is easy to use but very powerful. It handles help desk issues easily but also works well for asset management and knowledge base articles. What do you dislike? I have had issues using the bar-code reader for asset management. It fails to connect for all systems. What problems are you solving with the product? What benefits have you realized? We have been using SysAid for our help desk for several years. We later added on several administrators and ...

Best it support producer bar none.

What do you like best? Product support is second to none.. always responsive. What do you dislike? There’s not much to dislike. Honestly it’s one of the easiest products I manage. What problems are you solving with the product? What benefits have you realized? Multi organisational handling.