SysAid Reviews in July 2026: User Ratings, Pros & Cons

Good substitute

What do you like best? For the free version, easy to manage tickets and communication with end-users What do you dislike? Limitation on # of administrators and features (of course, it's the free version.... Recommendations to others considering the product: Good overall product. Easy to implement and use. Even for end-users. What problems are you solving with the product? What benefits have you realized? Ability to track incidents.

Great Product!

What do you like best? easy to use but with lots of options, especially as a people manager or HR What do you dislike? it could be more intuitive with certain processes What problems are you solving with the product? What benefits have you realized? Having documented processes being done - terminations , new hires, troubleshooting other software, etc.

Good tracking tool for issues

What do you like best? Ease of entering data - short descriptions allowed and drop-down menus What do you dislike? No real problem at all - maybe the graphics could be more colorful What problems are you solving with the product? What benefits have you realized? Reporting system requests as well as building maintenance requests

more trouble than it is worth

What do you like best? nothing. We were never able to fully roll out because there was always an issue. Product really needs to be installed individually on every device. Remote roll out do not work and they always blame it on Windows. What do you dislike? most everything. particularly the fact it takes over a week to have a support specialist call you if you are having an issue. Most of the time they are not able to resolve it if it is not in their handbook. Recommendations to others ...

Affordable and customizable service desk

PROS & CONS What are the best aspects of this product? The assest management feature makes it easy to manage and track changes of our assets. The service desk has many incredible features. Apart form being affordable, it is easy to customize it and control every feature. The customer support is also amazing. What aspects are problematic or could work better? There are a few disadvantages. First, you cannot integrate SysAid with third party applications. Second, SysAid has a lot of ...

Offers many service desk benefits

PROS & CONS What are the best aspects of this product? The cloud based app is an important assest management and internal task management tool for our organization. It makes deployment and maintenance easy. We can easily track and maintain our assets. It Integrates well with many databases such as SQL. That allows us to manage our assests life cycle and handle management reports. More so, there are reminders and notes for staff and management and that increases accountability. What ...

Simple and effective.

What do you like best? The Sysaid ITSM application is a simple and yet powerful ITSM application software. It is a cloud based applicatiion that required very little to minimal installation and setup. What i like most about Sysaid is that the navigation options are very easy to navigate and it requires almost no user training to get started. One could almost start working on sysaid immediately with little user training. Sysaid comes standard with Incident management, change management, ...

Offers excellent and flexible service desk tool

PROS & CONS What are the best aspects of this product? SysAid is a very flexible and responsive product. New features added frequently, although the cloud version is updated on a regular basis compared to the on premise option. The on premise version of the software supports different types of databases when installed. The customer service is excellent. The staff keeps you up to date with new features and tutorials and guides you on how to set up new functions. What aspects are ...

Good value for in-house Help Desk

What do you like best? Flexible setup with many options........ What do you dislike? Setup is complex, can be confusing, hard to revise. Recommendations to others considering the product: take time considering your various needs before you start configuration. talk to SysAid - you might benefit from their guidance. It's very big and complex - consider implementing its features in layers but don't pause long or you will lose momentum What problems are you solving with the product? What ...

Productive software

What do you like best? I like being able to manage technical request workflow and provide a repository for multiple users to access at any given time. I like being able to generate reports on technician turn around time etc What do you dislike? There is nothing that I dislike about the about the software. There are always additional features that can be added to make software better Recommendations to others considering the product: Great solution for managing IT requests What problems ...