SysAid Reviews in July 2026: User Ratings, Pros & Cons

Review Sysaid cloud

What do you like best? the first thing to say about sysaid on cloud, its that you can use it wherever you are, just login and start administrating your assets, requests and incidents.- What do you dislike? maybe what i dislike about sysaid is that you cant customize at least 2 reports for your information.- Recommendations to others considering the product: consider that with this you can do more things from it, than others kind of software. here you can manage the assets and many ...

SysAid is the Best

What do you like best? Reminders and Notifications for Assets, keeping Users abreast of changes in their incidents is simply perfect What do you dislike? I like everything about SysAid. They match all expectations and exceed them with their new developments. What problems are you solving with the product? What benefits have you realized? Asset tracking and management. Helpdesk tracking and problem resolution

IT Specialist

What do you like best? Tracking incidents, we have a zero failure rate of addressing all issues. Asset Management is very good too for tracking our assets, software...etc. What do you dislike? Pretty much like everything about SysAid, if you don't want a module then to not acquire it, it's fully customizable. Recommendations to others considering the product: Easy, simple and customizable so you don't need the full blown out package, you can select modules to suits your business needs. ...

Soporte eficiente y fácil de usar

What do you like best? Usamos el sistema hace mas de 10 años, pasamos de una versión local a la nube, no solo lo usamos para tickets de soporte, también para temas administrativos, las plantillas y avisos han sido de gran utilidad. los correos personalizados e incluso los mensajes de texto han sido de gran ayuda. What do you dislike? Algunos temas de soporte han quedado pausados por algún motivo, no son tan relevantes pero deberían avisar el estado, El costo de cada administrador es algo ...

Preferred helpdesk software

What do you like best? How easy it is to use and modify to fit our needs. Plus the recently added ability to keep giving the users a new and interesting start page when entering cases. What do you dislike? That only TeamViewer is used as a remote desktop software. I wish they could somehow make it so we could use the remote desktop software of our choice. Recommendations to others considering the product: Great product! You owe it to yourself to try it if you are looking for helpdesk ...

Seriously, a 450% rate hike???

What do you like best? Long time user and loved the ticket management system. What do you dislike? SysAid has attempted to become a one-stop shop and has become very bloated with a lot of features that we would never use. In some cases, due to the configuration complexity, getting the service to do what you wanted was a little bit of a hassle. Recommendations to others considering the product: SysAid should have offered al-a-carte packages to users that would not use all the features and ...

Great one stop shop tool!

What do you like best? I love the great Helpdesk capabilities it as as well as System Admin tools it has all baked into one tool. What do you dislike? I wish it was a little more intuitive and easier to pick up/figure out. I know there is the university, but that requires time that a sys admin/helpdesk person doesn't have. What problems are you solving with the product? What benefits have you realized? I use it's vnc type capabilities to remote to user computers and help them with their ...

SysAid a helpfull tool for any IT Pro

What do you like best? The ease of use! I have worked with other ticketing system programs and I have to say SysAid is one of the best I have used. The interface is easy to navigate, very user friendly, and pretty detailed. Being the only IT tech at my location I am responsible for inputting and maintaining all of our equipment, with SysAid I am able to keep track of it all easily and accurately. What do you dislike? I have not found any issues I do not like about SysAid What problems ...

Magical experience

What do you like best? Easy to use and easy to program................................................................................. What do you dislike? at the moment nothing................................................................................. Recommendations to others considering the product: My recommendation is simple, if you want to have an organized company, with good attention, with the latest technologies and automations must use sysaid, easy to program, easy to ...

A good IT Service Management tool

What do you like best? Easy to configure, very customisable, many ways to notify users. What do you dislike? you cannot access all your info directly from database, also service request log table, there are many data that we could make up and get really valuable análisis, this year the cloud instance has a really low performance. Recommendations to others considering the product: They may have a clear roadmap about what they want to measure, register and analyze What problems are you ...