SysAid Reviews in November 2026: User Ratings, Pros & Cons

Powerfull and simple

What do you like best? It's so simple to install, configure and very user friendly for our users. It has a very good price and benefit relation. What do you dislike? They have opportunities with enhance the reports. What problems are you solving with the product? What benefits have you realized? We have sysaid to give all our help desk and the most important thing is that our users send us your tickets trough the web interface or the app, we have implemented six ITIL process to give our ...

Best "bang-for-buck" ITSM platform!

What do you like best? What you get out of the box is what I like best. It really gives you the must haves, in the current technological climate, that companies need such as Asset Management, Service Record, BI Reporting etc. SysAid also follows ITIL so the inclusions of Change and Problem Management are delightful. With all of these included at a much lower price that other "brand name" ITSM platforms, SysAid was the easy choice. Another great feature that I forgot to mention is the ...

Simple, robust and easy to implement. Very easy to customize.

What do you like best? The implementation time for us was about one week, however since then, we have been able to do a lot of customization to it and fit to many of our processes. The system is very easy to modify, we started using it with our financial shared service center, but later, we fit it to other verticals, it support, consumer finance ticketing among others. What do you dislike? Very few things, improvements would be nice to moving between tickets to tickets on a person's ...

Great Helpdesk Software

What do you like best? **Everything. **The ability to customize everything and anything. **Not paying for modules that we would have no use for. **The support is one of the best I have dealt with. **The forums provide a ton of valuable information. What do you dislike? There arent many things I dislike overall. This is a personal gripe- One thing I could say I am unhappy about is their choice to change licensing prices. When we first bought the software, we paid extra for a ...

Sadly not up to the job

What do you like best? It appeared to have a multitude of features (Servicedesk/CMDB/password resets etc. What do you dislike? The service was one of the poorest I have experienced. We had a technical issue for over 6 months and despite various attempts to get it resolved (it was just a basic monitoring function - we wanted to know server availability we never felt any urgency or understanding from sysaid. They did admit it was a bug that would be fixed "in a future release" but could ...

Review of SysAid as a Helpdesk solution

What do you like best? Great support, feature rich software, easy to use. What do you dislike? I can honestly say I really never disliked anything about the company or software. Recommendations to others considering the product: Great product, easy to use, easy to implement. What problems are you solving with the product? What benefits have you realized? Ticketing system, remote control to help solve problems, reporting of assets in the company.

Both quality and value; responsive and supportive organization

What do you like best? Fairly intuitive interface, and compared to experience with other products, one of the better interfaces, regardless of price. The SysAid community is very supportive and collaborative, and smart. Pertinent videos and webinars are frequently offered, and there is also an excellent library of helpful resources to reference. Not outrageously priced. Easier to manage than many of the comparable products out there. Also, while there are indeed some easier to ...

Muy buena herramienta

What do you like best? Nos ha permitido ordenar la atención de nuestros usuarios. Además ha permitido medir el rendimiento de nuestros colaboradores en el área de atención al usuario final. What do you dislike? En ocasiones, los usuarios reportan algún problema con el despliegue de la aplicación. What problems are you solving with the product? What benefits have you realized? Ha permitido visibilizar procesos incorrectos de la compañía y tomar las correcciones inmediatas.

Excelent

What do you like best? Complies with what is necessary for the control of equipment and program, administration and follow-up of claims, basic project management and easy personalization What do you dislike? The process flow and the knowledge database Recommendations to others considering the product: Complies with what is necessary for the control of equipment and program, administration and follow-up of claims, basic project management and easy perzonalization What problems are you ...

Easy

What do you like best? Customisation of the product to make it feel more like it was designed just for us What do you dislike? not getting notifications on some of the update items when end users add to tickets. Recommendations to others considering the product: Ease of use and lots of functions What problems are you solving with the product? What benefits have you realized? Help desk and patch management. Time saving