SysAid Reviews in July 2026: User Ratings, Pros & Cons

We love SysAid

What do you like best? The product works great, we rarely have any trouble with it and when we do their tech support is always really friendly. It's easy to use, it's customizable, and it's thorough. What do you dislike? Sometimes tech support is a little slower to respond after the initial contact. Recommendations to others considering the product: Try SysAid, it's a really great product that does a whole lot more than you think! What problems are you solving with the product? What ...

Einfache Ticketing - Vielfältig und schnell Erweiterbar

What do you like best? Es ist einfach zu administrieren und sowohl die Admins als auch die Enduser sind begeistert mit der Übersicht der Meldungen - Ebenso die Rückmeldung erfolgt automatisch und alle sind zufrieden. Die Erweiterbarkeit auf nicht IT-Bereiche (Technik, könnte überzeugend dargestellt werden. What do you dislike? Bis jetzt ist alles zufriedenstellend! Wir haben bis jetzt kein Problem erlebt, die nicht durch den Support erledigt werden könnte. What problems are you solving ...

Great Helpdesk Software

What do you like best? **Everything. **The ability to customize everything and anything. **Not paying for modules that we would have no use for. **The support is one of the best I have dealt with. **The forums provide a ton of valuable information. What do you dislike? There arent many things I dislike overall. This is a personal gripe- One thing I could say I am unhappy about is their choice to change licensing prices. When we first bought the software, we paid extra for a ...

totalmente configurable, amigable y facil de usar

What do you like best? ease of use, it is simple and easy to adopt by the end users What do you dislike? the reports are tabular and require additional work Recommendations to others considering the product: generate a good classification of incidents and base flows in ITIL What problems are you solving with the product? What benefits have you realized? formalization of help desk, centralization of knowledge base, implementation of IT services management supported by ITIL

Sadly not up to the job

What do you like best? It appeared to have a multitude of features (Servicedesk/CMDB/password resets etc. What do you dislike? The service was one of the poorest I have experienced. We had a technical issue for over 6 months and despite various attempts to get it resolved (it was just a basic monitoring function - we wanted to know server availability we never felt any urgency or understanding from sysaid. They did admit it was a bug that would be fixed "in a future release" but could ...

Muy buena herramienta

What do you like best? Nos ha permitido ordenar la atención de nuestros usuarios. Además ha permitido medir el rendimiento de nuestros colaboradores en el área de atención al usuario final. What do you dislike? En ocasiones, los usuarios reportan algún problema con el despliegue de la aplicación. What problems are you solving with the product? What benefits have you realized? Ha permitido visibilizar procesos incorrectos de la compañía y tomar las correcciones inmediatas.

Review of SysAid as a Helpdesk solution

What do you like best? Great support, feature rich software, easy to use. What do you dislike? I can honestly say I really never disliked anything about the company or software. Recommendations to others considering the product: Great product, easy to use, easy to implement. What problems are you solving with the product? What benefits have you realized? Ticketing system, remote control to help solve problems, reporting of assets in the company.

Both quality and value; responsive and supportive organization

What do you like best? Fairly intuitive interface, and compared to experience with other products, one of the better interfaces, regardless of price. The SysAid community is very supportive and collaborative, and smart. Pertinent videos and webinars are frequently offered, and there is also an excellent library of helpful resources to reference. Not outrageously priced. Easier to manage than many of the comparable products out there. Also, while there are indeed some easier to ...

Excelent

What do you like best? Complies with what is necessary for the control of equipment and program, administration and follow-up of claims, basic project management and easy personalization What do you dislike? The process flow and the knowledge database Recommendations to others considering the product: Complies with what is necessary for the control of equipment and program, administration and follow-up of claims, basic project management and easy perzonalization What problems are you ...

Easy

What do you like best? Customisation of the product to make it feel more like it was designed just for us What do you dislike? not getting notifications on some of the update items when end users add to tickets. Recommendations to others considering the product: Ease of use and lots of functions What problems are you solving with the product? What benefits have you realized? Help desk and patch management. Time saving