9.8
SpotScore
SysAid Reviews in July 2026: User Ratings, Pros & Cons
Streamline IT support anytime, anywhere.
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SysAid offers custom pricing plan
SysAid Reviews & Ratings
Spotsaas Editor’s POV
SysAid is a versatile help desk tool that stands out due to its active engagement with the IT community. It effectively addresses various departmental needs, making it a solid choice for organizations looking for a comprehensive solution.Read more
SysAid pros and cons
Internet-based solution
Active IT community involvement
Supports various departmental needs
Customizable for different organizations
Limited advanced features
May require training for new users
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Showing 51-60 out of 696
MG
Miguel G
11/18/22
"Fifteen years using it"
What do you like best about SysAid? Ease of administration, installation and configuration. What do you dislike about SysAid?
AR
Anonymous Reviewer
10/28/22
SysAid Helpdesk Tool
PROS: SysAid has helped in automation of processes, especially the IT helpdesk. Top benefit is in the area of support ticket management. CONS: Creation of forms are not so seamless as the custom fields do not allow for labels for read only display
GP
GREG P
10/19/22
"Just Learning The Platform"
What do you like best about SysAid? I like that SysAid enables us to integrate our IT assets with our IT Support ticketing system. What do you dislike about SysAid?
CB
Casey Blake
10/03/22
SysAid is a solid Helpdesk solution
PROS: SysAid was simple to setup and maintain. Customer support is top-notch. CONS: The FAQ section leaves little to be desired. It feel outdated.
RC
Ramona C
09/22/22
"SysAid Review"
What do you like best about SysAid? Easy to implement, customize and roll out to the end users What do you dislike about SysAid?
JM
Jorge Mario C
09/21/22
"SysAid is great - Simplifies the work of IT"
What do you like best about SysAid? They are very customizable. The end user experience is intuitive, easy to use and improves the management of the IT area.
PA
peter awortwe
09/06/22
My Personal Experience With SysAid
PROS: It is easy to use and there is enough knowledge in their knowledge base to assist a user during on boarding. The ticket management system is easy to use once the teams setting up get it right. I think the BI Analytics enable on the product is one of the best part of the product. And the icing on the cake is the AI bot added.
FR
Fernando R
08/30/22
"Out of Box ITSM solution"
What do you like best about SysAid? The ability to work all Incidents and Requests tailored to the company. Easy to enable new modules at any moment without impacting the ongoing work. The fact is a cloud solution gives the possibility to access from anywhere seamlessly.
AU
Anonymous User
08/12/22
"SysAid - Excellent Product"
What do you like best about SysAid? Easy to deploy and onboard Users and Administrators. Also very customisable What do you dislike about SysAid?
DU
Daniel U
07/23/22
"Enjoying the System"
What do you like best about SysAid? I have really enjoyed how easy the platform is to use for end users and admins alike. One of the best things is the customizability that you can have inside of the portal that your end users will be using.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].