SysAid Reviews in July 2026: User Ratings, Pros & Cons

SysAid Pros and Cons

What do you like best? What i like best is the audit that SysAid can provide when we can perform workstation and software specs What do you dislike? I have not found anything that I dislike about SysAid, so far its been positive for us. What problems are you solving with the product? What benefits have you realized? Business provide us with ongoing open tickets and help us keep tracks, the benefit is pulling past ticket history and gives us directions to resolve a current ticket that we ...

Excelente herramienta para control de incidencias

What do you like best? Me gusta que puedas darle la continuidad en base al equipo, así como el portal para los usuarios finales y la base de conocimientos What do you dislike? Que no hay mucha información en español y que no pueda integrar mas información en la base de conocimientos What problems are you solving with the product? What benefits have you realized? Que en distintas ocaciones es falta de capacitación del usuario final y no falla del software o hardware

Continued SysAid user

What do you like best? Ability to track trouble to assets and individuals and analyze trends and performance of equipment and department. What do you dislike? Nothing. It does what I need it to and is easy to use. What problems are you solving with the product? What benefits have you realized? Amount of work being performed by department.

Help Desk that can be customized.

What do you like best? Easy to setup and customize, you can have a Help up and running out of the box, and if you like you can change the titles of fields. There support team are there willing and able to help you whenever you call, They even have an app they call "SysAid Panic" when you setup your profile and open the app you will see a Big Red Button, pressing that get you call within I would say 5 to 10 minutes. Not only do you have Support on the line but parts of there ...

Experiencia Manejo SysAid

What do you like best? La herramienta es muy intuitiva no necesita una capacitación muy profunda para el manejo, las opciones que se tiene ayudan mucho en el control de las solicitudes What do you dislike? Bueno que solo hay muy poca información en español. Recommendations to others considering the product: que puedan adquirirlo sin problemas el tema del soporte por parte de la empresa es muy rapido. What problems are you solving with the product? What benefits have you realized? En mi ...

Handles out needs front-to-back

What do you like best? SysAid provides network discovery, patch management, asset tracking, ticket tracking, knowledge-base, and everything else we need to handle our IT infrastructure and personnel. What do you dislike? There is a bit of a learning curve when it comes to initial setup (Though the SysAid support is fantastic and helps very thoroughly. Recommendations to others considering the product: Definitely get on-boarded right away and have SysAid personnel guide you through the ...

Organizado

What do you like best? Ayuda mucho en cuanto a los requerimientos y alertas del diario trabajo What do you dislike? necesidad de recordatorios cada cierto tiempo de tickets abiertos y no atendidos What problems are you solving with the product? What benefits have you realized? Requeriminetos atendidos completamente gracias a tickets

Waimea College has been using SysAid on premise for many years over many versions as our Helpdesk Ti

What do you like best? Waimea College has been using SysAid on premise for many years over many versions as our Helpdesk Ticketing service. It has worked very well for us and as new versions have come out, SysAid have assisted with Education pricing allowing us to keep a professional application within our budget. They have assisted us whenever we have had queries and technical issues, be they of our making or not, regardless of which hosting Microsoft Server version we had, or SysAid ...

modular and compact

What do you like best? What I like most about Sysaid are its functionalities and tools to manage resources and services, such as its easy integration for the generation of cases, such as sending an email. its integration with assets, where you can manage the resume of the computer equipment and other devices What do you dislike? the unfriendly way of organizing the structure in the category of service cases and also the fields when accommodating the files of the incidents Recommendations ...

Sysaid support

What do you like best? The 24/7 support, and the professional services that they offer What do you dislike? The reports sometimes its difficult to get the report your looking for. What problems are you solving with the product? What benefits have you realized? Help desk related issues and reporting