SysAid Reviews in May 2025: User Ratings, Pros & Cons

very easy

What do you like best? easy handling of incidents, greater control of computer equipment What do you dislike? When categorizing the ticket is not very practical for users Recommendations to others considering the product: better competitive costs to the other incident management systems What problems are you solving with the product? What benefits have you realized? all the incidences of my company

team viwer

What do you like best? What I like the most is that I can have the inventory of my equipment, connect my machines and know everything I have that installed team by team What do you dislike? that when you install it on PCs, it will take time for the server to appear in your inventory, so there are moments that it can not accommodate in its different folders created What problems are you solving with the product? What benefits have you realized? that at the time of registering in my ...

the best product for tickets

What do you like best? i like that, witch the activities to do is fast and organizated to work What do you dislike? issues in the process the tickets and employ is no much used Recommendations to others considering the product: No i had What problems are you solving with the product? What benefits have you realized? im check to directory in my job is best presentation for they, beacause the problems today present im solving.

Experience for SysAid

What do you like best? I really like the application, the ease with which it is used and has a very friendly interface What do you dislike? I do not dislike anything, because is more easy uses this application What problems are you solving with the product? What benefits have you realized? I solve problems in issues of IT support, the benefits are that you have a tool to measure the work and how long it takes

We love sysaid - our helpdesk runs so smoothly

What do you like best? The ticketing interface is really easy to sort and filter, see what's open, assigned to who etc. What do you dislike? The remote control software is flakey. It often falls over and you cannot connect Recommendations to others considering the product: It's a great product that fits the bill if you are looking for a good all round service desk application. What problems are you solving with the product? What benefits have you realized? An efficient service desk that ...

The best tickets software to integrate every need with ITIL

What do you like best? Everithing, i don't know... The autologon service, all the reports, the ICMSD, the Remote console and the webclient. What do you dislike? Sometimes agents don't deploy thru GPO There are not so many workflows to use. Recommendations to others considering the product: ITIL compliance What problems are you solving with the product? What benefits have you realized? Besides IT Help desk, now I have almost 5 new departments managing their workorders in the same ...

Widely satisfied

What do you like best? The administration of tickets and inventory of assets, as well as the reports generated What do you dislike? The remote control is not very effective, although it should be one of the most important tools What problems are you solving with the product? What benefits have you realized? Justification for acquisition of new equipment due to reports of failures reported

Excelente herramienta para control de incidencias

What do you like best? Me gusta que puedas darle la continuidad en base al equipo, así como el portal para los usuarios finales y la base de conocimientos What do you dislike? Que no hay mucha información en español y que no pueda integrar mas información en la base de conocimientos What problems are you solving with the product? What benefits have you realized? Que en distintas ocaciones es falta de capacitación del usuario final y no falla del software o hardware

Continued SysAid user

What do you like best? Ability to track trouble to assets and individuals and analyze trends and performance of equipment and department. What do you dislike? Nothing. It does what I need it to and is easy to use. What problems are you solving with the product? What benefits have you realized? Amount of work being performed by department.

Help Desk that can be customized.

What do you like best? Easy to setup and customize, you can have a Help up and running out of the box, and if you like you can change the titles of fields. There support team are there willing and able to help you whenever you call, They even have an app they call "SysAid Panic" when you setup your profile and open the app you will see a Big Red Button, pressing that get you call within I would say 5 to 10 minutes. Not only do you have Support on the line but parts of there ...