SysAid Reviews in July 2026: User Ratings, Pros & Cons

Many features, at times frustrating, but an overall decent and inexpensive software

What do you like best? This program is inexpensive. Slightly easy to set up. Not as irked as other software I used in the past. Allows multiple users to retail tickets. Very configurable to your specifications. I also love the ability to privately leave notes for our colleagues that the client doesn't see, but remains within the email chain and can be viewed in the software. What do you dislike? Customer service team have difficulty understanding and getting hold of and do not fully ...

Simple features

What do you like best? After learning curve is easy to use. Easier for users to enter requests What do you dislike? Sometimes shares too many details to the end user. Email is a bit confusing for technicians and end users. What problems are you solving with the product? What benefits have you realized? Unified place for users to submit tickets via web or email.

Simple features

What do you like best? After learning curve is easy to use. Easier for users to enter requests What do you dislike? Sometimes shares too many details to the end user. Email is a bit confusing for technicians and end users. What problems are you solving with the product? What benefits have you realized? Unified place for users to submit tickets via web or email.

Effective and customizable tool

PROS & CONS What are the best aspects of this product? Our organization uses SysAid to manage service desk, SDLC and implementation process. It is fantastic and lightweight and fits perfect to our organization's needs since out iT bandwidth is less. We are able to connect all departments. Also, the support is great. Furthermore the software is HIPPA compliant and can be used anywhere. What aspects are problematic or could work better? There are issues that need to be addressed. First, ...

Effective and customizable tool

PROS & CONS What are the best aspects of this product? Our organization uses SysAid to manage service desk, SDLC and implementation process. It is fantastic and lightweight and fits perfect to our organization's needs since out iT bandwidth is less. We are able to connect all departments. Also, the support is great. Furthermore the software is HIPPA compliant and can be used anywhere. What aspects are problematic or could work better? There are issues that need to be addressed. First, ...

Sysaid es una excelente herramienta para la administracion de nuestra mesa de ayuda

What do you like best? Es una herramienta que se puede configurar de acuerdo a las necesidades y formatos requeridos What do you dislike? El precio de las licencias es alto. El soporte en español seria de gran ayuda para poder utilizar todas las opciones que ofrece el software y solucionar algunas dudas técnicas. Recommendations to others considering the product: Es una herramienta robusta a la que se le puede sacar mucho provecho. What problems are you solving with the ...

Sysaid es una excelente herramienta para la administracion de nuestra mesa de ayuda

What do you like best? Es una herramienta que se puede configurar de acuerdo a las necesidades y formatos requeridos What do you dislike? El precio de las licencias es alto. El soporte en español seria de gran ayuda para poder utilizar todas las opciones que ofrece el software y solucionar algunas dudas técnicas. Recommendations to others considering the product: Es una herramienta robusta a la que se le puede sacar mucho provecho. What problems are you solving with the product? What ...

My all time favorite and best IT help desk Software ever!

What do you like best? it captures almost everything that one requires to manage my client especially the embedded ITTIL My clients are able to access logged tickets. The escalation feature makes my clients very happy giving them the assurance that we are on top of our game when it comes to their issues. The web page and the app is very cool and very easy to use as well. I like the fact that it hosted on the cloud. What do you dislike? It does not give me the duration between when ...

My all time favorite and best IT help desk Software ever!

What do you like best? it captures almost everything that one requires to manage my client especially the embedded ITTIL My clients are able to access logged tickets. The escalation feature makes my clients very happy giving them the assurance that we are on top of our game when it comes to their issues. The web page and the app is very cool and very easy to use as well. I like the fact that it hosted on the cloud. What do you dislike? It does not give me the duration between ...

Sysaid

What do you like best? What I like about Sysaid is that I can have all my inventory updated and present all my activities, both done and pending. What do you dislike? what displeases me is that sometimes when I register a new user it takes me a long time to register what makes me stay behind in my inventory or in my activities What problems are you solving with the product? What benefits have you realized? the activities that allowed me to take into account that I can sell better to my ...