SysAid Reviews in May 2025: User Ratings, Pros & Cons

Love Sysaid

What do you like best? Sysaid delivers very flexible and modular help-desk support applications from ticket management over asset and project management. The integration of external modules increases the functionality through remote management like Teamviewer. Modest pricing that fits every budget and reliable customer support make this a no-brainer. What do you dislike? The new pricing scheme no longer allows for an outright purchase of the product. What problems are you solving ...

Love Sysaid

What do you like best? Sysaid delivers very flexible and modular help-desk support applications from ticket management over asset and project management. The integration of external modules increases the functionality through remote management like Teamviewer. Modest pricing that fits every budget and reliable customer support make this a no-brainer. What do you dislike? The new pricing scheme no longer allows for an outright purchase of the product. What problems are you solving with the ...

Ease of use and good integration

What do you like best? Sysaid Helpdesk integrates seamlessly with LDAP, and once setup gives information on the user and the machine they are using in each helpdesk ticket. The ability to merge tickets that have been raised on the same issue helps keep the assigned person informed on matters pertaining to it, and the ability to attach pictures, emails and files is a bonus.Branding with your company logo is a 2 minute job, and the knowledge base is great for those rare incidents that only ...

Ease of use and good integration

What do you like best? Sysaid Helpdesk integrates seamlessly with LDAP, and once setup gives information on the user and the machine they are using in each helpdesk ticket. The ability to merge tickets that have been raised on the same issue helps keep the assigned person informed on matters pertaining to it, and the ability to attach pictures, emails and files is a bonus.Branding with your company logo is a 2 minute job, and the knowledge base is great for those rare incidents that only ...

Simple and complete

What do you like best? Simplicity of customizing, configuration and user frindly What do you dislike? Realy bad is Mobile APPs for Smartphones/Tables IOS or Android. What problems are you solving with the product? What benefits have you realized? Service Desk improved end user support by 80%

Simple and complete

What do you like best? Simplicity of customizing, configuration and user frindly What do you dislike? Realy bad is Mobile APPs for Smartphones/Tables IOS or Android. What problems are you solving with the product? What benefits have you realized? Service Desk improved end user support by 80%

Sysaid for Help

What do you like best? I liked that as a user we were assigned a ticket number but it wasn't always answered right away. It was easy to keep track of all of our IT technical problems in order to be assisted with solutions from the department. What do you dislike? We were automatically given a rank based upon our issues and couldn't change the level of urgency. It would have been more beneficial to be able to assign our own urgency as technology is an essential part of the classroom ...

Sysaid for Help

What do you like best? I liked that as a user we were assigned a ticket number but it wasn't always answered right away. It was easy to keep track of all of our IT technical problems in order to be assisted with solutions from the department. What do you dislike? We were automatically given a rank based upon our issues and couldn't change the level of urgency. It would have been more beneficial to be able to assign our own urgency as technology is an essential part of the classroom ...

Many features, at times frustrating, but an overall decent and inexpensive software

What do you like best? This program is inexpensive. Slightly easy to set up. Not as irked as other software I used in the past. Allows multiple users to retail tickets. Very configurable to your specifications. I also love the ability to privately leave notes for our colleagues that the client doesn't see, but remains within the email chain and can be viewed in the software. What do you dislike? Customer service team have difficulty understanding and getting hold of and do not fully ...

Many features, at times frustrating, but an overall decent and inexpensive software

What do you like best? This program is inexpensive. Slightly easy to set up. Not as irked as other software I used in the past. Allows multiple users to retail tickets. Very configurable to your specifications. I also love the ability to privately leave notes for our colleagues that the client doesn't see, but remains within the email chain and can be viewed in the software. What do you dislike? Customer service team have difficulty understanding and getting hold of and do not fully ...