SysAid Reviews in May 2025: User Ratings, Pros & Cons

SysAid is an AWESOME Help Desk Solution!

What do you like best? The software is very user friendly for the end user as well as IT. My favorite function is that the user can send you a screen shot of the problem they are seeing - picture worth 1000 words! What do you dislike? I honestly can't think of anything. We have used this software in our facility since 2006 and have been extremely happy!!! Support Staff is available for assistance when necessary. What problems are you solving with the product? What benefits have you ...

Best Help Desk software Ever

What do you like best? SysAid is an easy to use program for entering Help Desk tickets. One of the best features is how easy it is to find tickets relating to a particular problem or individual. You can see at a glance the status of tickets and can have the system automatically escalate the ticket if necessary. What do you dislike? The only thing I can list that I dislike is I have not yet tapped into everything SysAid is capable of doing. There are many features that we are adding as ...

SysAid a very effective Help Desk management tool

What do you like best? SysAid is a great centralised repository for recording and managing all incidents captured manually and through the email integration, as well as effective asset management. What do you dislike? The administration interface could benefit from some streamlining and simplification. What problems are you solving with the product? What benefits have you realized? Very effective management of all incidents affecting our customers, ensuring no issues "fall through the ...

Greatest Help desk software ever

What do you like best? I like the ticketing system the most.... What do you dislike? The remot connection application needs some work What problems are you solving with the product? What benefits have you realized? We resolve all software and hardware issues, It also helps with quarterly reports

Sysaid is a great product

What do you like best? Sysaid ties in well with our AD via LDAP, so it always picks up changes in our user base quickly. The software is easy to use, yet highly configurable, so it can be tailored to the individual needs of each IT Department. The ability to include communication in the tickets by just adding the help desk address and the ticket # to emails is very useful when documenting details for the varied incidents. What do you dislike? While it is highly configurable, it can ...

Sysaid is a great product

What do you like best? Sysaid ties in well with our AD via LDAP, so it always picks up changes in our user base quickly. The software is easy to use, yet highly configurable, so it can be tailored to the individual needs of each IT Department. The ability to include communication in the tickets by just adding the help desk address and the ticket # to emails is very useful when documenting details for the varied incidents. What do you dislike? While it is highly configurable, it can ...

Elegant, simple, and feature rich enterprise ITSM solution

What do you like best? It is not what the IT administrators like best, it is what our internal customers like the best: An easy and "visual" approach to issue submission, hardware and software requests, and user provisioning through an intuitive web based portal. What do you dislike? There is virtually nothing about the application that we dislike. The implementation curve was longer than anticipated, but only due to the fact the we kept finding more and more features and flexibility. Any ...

Software is everything an organization needs to track, change, resolve and fix.

What do you like best? Asset Management and helpdesk ticket tracking. What do you dislike? I really do not have negative things to say, why do I need to dislike anything. Recommendations to others considering the product: Depending on what you need the software for, there are many modules that you can omit or purchase and you can use as much of the software or as little as you like depending on your business needs. Definitely worth looking into. What problems are you solving with the ...

Elegant, simple, and feature rich enterprise ITSM solution

What do you like best? It is not what the IT administrators like best, it is what our internal customers like the best: An easy and "visual" approach to issue submission, hardware and software requests, and user provisioning through an intuitive web based portal. What do you dislike? There is virtually nothing about the application that we dislike. The implementation curve was longer than anticipated, but only due to the fact the we kept finding more and more features and flexibility. ...

Software is everything an organization needs to track, change, resolve and fix.

What do you like best? Asset Management and helpdesk ticket tracking. What do you dislike? I really do not have negative things to say, why do I need to dislike anything. Recommendations to others considering the product: Depending on what you need the software for, there are many modules that you can omit or purchase and you can use as much of the software or as little as you like depending on your business needs. Definitely worth looking into. What problems are you solving ...