SysAid Reviews in July 2026: User Ratings, Pros & Cons

Awesome Experience

What do you like best? I like the fact that this application is user friendly, I have very little computer experience and the set-up process was very easy to understand. What do you dislike? I'm not sure that I have any known dislikes right now, If I had to pick one, I would have to say assigning tickets to groups. That would be my only issue right now. What problems are you solving with the product? What benefits have you realized? The primary reason we use it is for Service ...

Un logiciel agréable à utiliser

What do you like best? Application très stable et facile à utiliser. La gestion au quotidien des incidents informatiques est devenu un jeu d'enfant. La configuration du système est accessible, avec de nombreuses fonctionnalités. Le système de notification fonctionne à merveille. Le système est très flexible pour ce qui qui des sa configuration. Bientôt deux années d'utilisation et je pense continuer à travailler dessus. What do you dislike? La gestion des réseaux n'est pas optimisée. ...

Un logiciel agréable à utiliser

What do you like best? Application très stable et facile à utiliser. La gestion au quotidien des incidents informatiques est devenu un jeu d'enfant. La configuration du système est accessible, avec de nombreuses fonctionnalités. Le système de notification fonctionne à merveille. Le système est très flexible pour ce qui qui des sa configuration. Bientôt deux années d'utilisation et je pense continuer à travailler dessus. What do you dislike? La gestion des réseaux n'est pas optimisée. Il y ...

Sysaid was the right software for me

What do you like best? I like most the navigation of the sysaid and help guide which give you the right setup. the way you can move around and manipulate various reports What do you dislike? Sysaid app services stop running from the client and you cannot restart the service again until you delete it using command Recommendations to others considering the product: I will recommend for those have not implement Helpdesk solution to try Sysaid What problems are you solving with the ...

SysAid is a great IT Service Ticket and Management Tool

What do you like best? I like how easy the SysAid interface is to read and use. Aesthetically, the fonts are clean and easy to read, and the overall visual design is easy on the eyes. Basic service ticket management is simple to use and not overly complicated. However there are many advanced configurations that can be setup to enable more complex usage scenarios. If you set it up well at the outset, it can be a very powerful tool, and extremely helpful as well. What do you dislike? It ...

Sysaid was the right software for me

What do you like best? I like most the navigation of the sysaid and help guide which give you the right setup. the way you can move around and manipulate various reports What do you dislike? Sysaid app services stop running from the client and you cannot restart the service again until you delete it using command Recommendations to others considering the product: I will recommend for those have not implement Helpdesk solution to try Sysaid What problems are you solving with the product? ...

SysAid is a great IT Service Ticket and Management Tool

What do you like best? I like how easy the SysAid interface is to read and use. Aesthetically, the fonts are clean and easy to read, and the overall visual design is easy on the eyes. Basic service ticket management is simple to use and not overly complicated. However there are many advanced configurations that can be setup to enable more complex usage scenarios. If you set it up well at the outset, it can be a very powerful tool, and extremely helpful as well. What do you dislike? It can ...

Sysaid is a great product

What do you like best? Sysaid ties in well with our AD via LDAP, so it always picks up changes in our user base quickly. The software is easy to use, yet highly configurable, so it can be tailored to the individual needs of each IT Department. The ability to include communication in the tickets by just adding the help desk address and the ticket # to emails is very useful when documenting details for the varied incidents. What do you dislike? While it is highly configurable, it can ...

SysAid a very effective Help Desk management tool

What do you like best? SysAid is a great centralised repository for recording and managing all incidents captured manually and through the email integration, as well as effective asset management. What do you dislike? The administration interface could benefit from some streamlining and simplification. What problems are you solving with the product? What benefits have you realized? Very effective management of all incidents affecting our customers, ensuring no issues "fall through ...

Sysaid is a great product

What do you like best? Sysaid ties in well with our AD via LDAP, so it always picks up changes in our user base quickly. The software is easy to use, yet highly configurable, so it can be tailored to the individual needs of each IT Department. The ability to include communication in the tickets by just adding the help desk address and the ticket # to emails is very useful when documenting details for the varied incidents. What do you dislike? While it is highly configurable, it can ...