SysAid Reviews in May 2025: User Ratings, Pros & Cons

Awesome Experience

What do you like best? I like the fact that this application is user friendly, I have very little computer experience and the set-up process was very easy to understand. What do you dislike? I'm not sure that I have any known dislikes right now, If I had to pick one, I would have to say assigning tickets to groups. That would be my only issue right now. What problems are you solving with the product? What benefits have you realized? The primary reason we use it is for Service Desk and ...

Awesome Experience

What do you like best? I like the fact that this application is user friendly, I have very little computer experience and the set-up process was very easy to understand. What do you dislike? I'm not sure that I have any known dislikes right now, If I had to pick one, I would have to say assigning tickets to groups. That would be my only issue right now. What problems are you solving with the product? What benefits have you realized? The primary reason we use it is for Service ...

Sysaid was the right software for me

What do you like best? I like most the navigation of the sysaid and help guide which give you the right setup. the way you can move around and manipulate various reports What do you dislike? Sysaid app services stop running from the client and you cannot restart the service again until you delete it using command Recommendations to others considering the product: I will recommend for those have not implement Helpdesk solution to try Sysaid What problems are you solving with the product? ...

SysAid is a great IT Service Ticket and Management Tool

What do you like best? I like how easy the SysAid interface is to read and use. Aesthetically, the fonts are clean and easy to read, and the overall visual design is easy on the eyes. Basic service ticket management is simple to use and not overly complicated. However there are many advanced configurations that can be setup to enable more complex usage scenarios. If you set it up well at the outset, it can be a very powerful tool, and extremely helpful as well. What do you dislike? It ...

Sysaid was the right software for me

What do you like best? I like most the navigation of the sysaid and help guide which give you the right setup. the way you can move around and manipulate various reports What do you dislike? Sysaid app services stop running from the client and you cannot restart the service again until you delete it using command Recommendations to others considering the product: I will recommend for those have not implement Helpdesk solution to try Sysaid What problems are you solving with the ...

SysAid is a great IT Service Ticket and Management Tool

What do you like best? I like how easy the SysAid interface is to read and use. Aesthetically, the fonts are clean and easy to read, and the overall visual design is easy on the eyes. Basic service ticket management is simple to use and not overly complicated. However there are many advanced configurations that can be setup to enable more complex usage scenarios. If you set it up well at the outset, it can be a very powerful tool, and extremely helpful as well. What do you dislike? It can ...

SysAid is an AWESOME Help Desk Solution!

What do you like best? The software is very user friendly for the end user as well as IT. My favorite function is that the user can send you a screen shot of the problem they are seeing - picture worth 1000 words! What do you dislike? I honestly can't think of anything. We have used this software in our facility since 2006 and have been extremely happy!!! Support Staff is available for assistance when necessary. What problems are you solving with the product? What benefits have you ...

SysAid a very effective Help Desk management tool

What do you like best? SysAid is a great centralised repository for recording and managing all incidents captured manually and through the email integration, as well as effective asset management. What do you dislike? The administration interface could benefit from some streamlining and simplification. What problems are you solving with the product? What benefits have you realized? Very effective management of all incidents affecting our customers, ensuring no issues "fall through ...

Greatest Help desk software ever

What do you like best? I like the ticketing system the most.... What do you dislike? The remot connection application needs some work What problems are you solving with the product? What benefits have you realized? We resolve all software and hardware issues, It also helps with quarterly reports

Best Help Desk software Ever

What do you like best? SysAid is an easy to use program for entering Help Desk tickets. One of the best features is how easy it is to find tickets relating to a particular problem or individual. You can see at a glance the status of tickets and can have the system automatically escalate the ticket if necessary. What do you dislike? The only thing I can list that I dislike is I have not yet tapped into everything SysAid is capable of doing. There are many features that we are adding as ...