SysAid Reviews in May 2025: User Ratings, Pros & Cons

I have used Sysaid as a user and as an administrator. Sysaid is user friendly an helpful.

What do you like best? Sysaid assisted our Technology department tremendously by allowing them an electronic tracking system. This helped to put their minds at ease when staff would ask them about computers in the hallway or as they walk through the parking lot to get into work. Now, IT can say, “did you enter a Sysaid?” What do you dislike? I truly favor the Sysaid program and the services that it provides our staff however the tracking can get confusing when the user enters the ...

I have used Sysaid as a user and as an administrator. Sysaid is user friendly an helpful.

What do you like best? Sysaid assisted our Technology department tremendously by allowing them an electronic tracking system. This helped to put their minds at ease when staff would ask them about computers in the hallway or as they walk through the parking lot to get into work. Now, IT can say, “did you enter a Sysaid?” What do you dislike? I truly favor the Sysaid program and the services that it provides our staff however the tracking can get confusing when the user enters the wrong ...

Great all in one sw

What do you like best? the interface for users is really nicely done, counting in all the tepmlates for most-used stuff, its really helping in improving the life of support-staff What do you dislike? sometimes the settings part is a bit complicated, like request templates are under templates, and incident templates are in category settings... Other than that, its perfect What problems are you solving with the product? What benefits have you realized? Having overview of all the support ...

Great all in one sw

What do you like best? the interface for users is really nicely done, counting in all the tepmlates for most-used stuff, its really helping in improving the life of support-staff What do you dislike? sometimes the settings part is a bit complicated, like request templates are under templates, and incident templates are in category settings... Other than that, its perfect What problems are you solving with the product? What benefits have you realized? Having overview of all the ...

SysAid in a K12 environment

What do you like best? I like being able to add work orders to a knowledge base article. What do you dislike? Reporting is not as useful as I would like. Recommendations to others considering the product: This product will help tracking and keeping up with issues very easy. The knowledge base is a great tool to utilize. What problems are you solving with the product? What benefits have you realized? The main problem that is solved with SysAid is being able to organize and distribute ...

Sysaid Cloud is a great tool for IT

What do you like best? Ease of use and setup is great. The interface is quite simple to use What do you dislike? Wish there was an easier way to identify and report on software modules accurately. Recommendations to others considering the product: It is an easy, low cost tool to setup and your ROI will be worth it What problems are you solving with the product? What benefits have you realized? Helpdesk, not only for IT but Building mgmt., HSE etc. Inventory

SysAid in a K12 environment

What do you like best? I like being able to add work orders to a knowledge base article. What do you dislike? Reporting is not as useful as I would like. Recommendations to others considering the product: This product will help tracking and keeping up with issues very easy. The knowledge base is a great tool to utilize. What problems are you solving with the product? What benefits have you realized? The main problem that is solved with SysAid is being able to organize and ...

Sysaid Cloud is a great tool for IT

What do you like best? Ease of use and setup is great. The interface is quite simple to use What do you dislike? Wish there was an easier way to identify and report on software modules accurately. Recommendations to others considering the product: It is an easy, low cost tool to setup and your ROI will be worth it What problems are you solving with the product? What benefits have you realized? Helpdesk, not only for IT but Building mgmt., HSE etc. Inventory

Un logiciel agréable à utiliser

What do you like best? Application très stable et facile à utiliser. La gestion au quotidien des incidents informatiques est devenu un jeu d'enfant. La configuration du système est accessible, avec de nombreuses fonctionnalités. Le système de notification fonctionne à merveille. Le système est très flexible pour ce qui qui des sa configuration. Bientôt deux années d'utilisation et je pense continuer à travailler dessus. What do you dislike? La gestion des réseaux n'est pas optimisée. ...

Un logiciel agréable à utiliser

What do you like best? Application très stable et facile à utiliser. La gestion au quotidien des incidents informatiques est devenu un jeu d'enfant. La configuration du système est accessible, avec de nombreuses fonctionnalités. Le système de notification fonctionne à merveille. Le système est très flexible pour ce qui qui des sa configuration. Bientôt deux années d'utilisation et je pense continuer à travailler dessus. What do you dislike? La gestion des réseaux n'est pas optimisée. Il y ...