SysAid Reviews in July 2026: User Ratings, Pros & Cons

Why SysAid has no rival.

What do you like best? The ease of not only configuration and deployment of SysAid, but also the ease which the end users are able to use it is wonderful. What do you dislike? Some of the initial modules were difficult to understand, like in the areas of network scanning. Recommendations to others considering the product: No matter how small you think your organization is, it is never "too small" to use a help desk management suite. SysAid is going to help you organize your ...

I have used Sysaid as a user and as an administrator. Sysaid is user friendly an helpful.

What do you like best? Sysaid assisted our Technology department tremendously by allowing them an electronic tracking system. This helped to put their minds at ease when staff would ask them about computers in the hallway or as they walk through the parking lot to get into work. Now, IT can say, “did you enter a Sysaid?” What do you dislike? I truly favor the Sysaid program and the services that it provides our staff however the tracking can get confusing when the user enters the wrong ...

I have used Sysaid as a user and as an administrator. Sysaid is user friendly an helpful.

What do you like best? Sysaid assisted our Technology department tremendously by allowing them an electronic tracking system. This helped to put their minds at ease when staff would ask them about computers in the hallway or as they walk through the parking lot to get into work. Now, IT can say, “did you enter a Sysaid?” What do you dislike? I truly favor the Sysaid program and the services that it provides our staff however the tracking can get confusing when the user enters the ...

Great all in one sw

What do you like best? the interface for users is really nicely done, counting in all the tepmlates for most-used stuff, its really helping in improving the life of support-staff What do you dislike? sometimes the settings part is a bit complicated, like request templates are under templates, and incident templates are in category settings... Other than that, its perfect What problems are you solving with the product? What benefits have you realized? Having overview of all the support ...

Great all in one sw

What do you like best? the interface for users is really nicely done, counting in all the tepmlates for most-used stuff, its really helping in improving the life of support-staff What do you dislike? sometimes the settings part is a bit complicated, like request templates are under templates, and incident templates are in category settings... Other than that, its perfect What problems are you solving with the product? What benefits have you realized? Having overview of all the ...

Sysaid Cloud is a great tool for IT

What do you like best? Ease of use and setup is great. The interface is quite simple to use What do you dislike? Wish there was an easier way to identify and report on software modules accurately. Recommendations to others considering the product: It is an easy, low cost tool to setup and your ROI will be worth it What problems are you solving with the product? What benefits have you realized? Helpdesk, not only for IT but Building mgmt., HSE etc. Inventory

SysAid in a K12 environment

What do you like best? I like being able to add work orders to a knowledge base article. What do you dislike? Reporting is not as useful as I would like. Recommendations to others considering the product: This product will help tracking and keeping up with issues very easy. The knowledge base is a great tool to utilize. What problems are you solving with the product? What benefits have you realized? The main problem that is solved with SysAid is being able to organize and distribute ...

SysAid in a K12 environment

What do you like best? I like being able to add work orders to a knowledge base article. What do you dislike? Reporting is not as useful as I would like. Recommendations to others considering the product: This product will help tracking and keeping up with issues very easy. The knowledge base is a great tool to utilize. What problems are you solving with the product? What benefits have you realized? The main problem that is solved with SysAid is being able to organize and ...

Sysaid Cloud is a great tool for IT

What do you like best? Ease of use and setup is great. The interface is quite simple to use What do you dislike? Wish there was an easier way to identify and report on software modules accurately. Recommendations to others considering the product: It is an easy, low cost tool to setup and your ROI will be worth it What problems are you solving with the product? What benefits have you realized? Helpdesk, not only for IT but Building mgmt., HSE etc. Inventory

Awesome Experience

What do you like best? I like the fact that this application is user friendly, I have very little computer experience and the set-up process was very easy to understand. What do you dislike? I'm not sure that I have any known dislikes right now, If I had to pick one, I would have to say assigning tickets to groups. That would be my only issue right now. What problems are you solving with the product? What benefits have you realized? The primary reason we use it is for Service Desk and ...