SysAid Reviews in July 2026: User Ratings, Pros & Cons

Very nice system

What do you like best? I had experience of working with lots of ITSM systems, some of which even had a price same as a spaceship, but only with SysAid was the first time when i felt i have a tool which I actually control and can configure as I wish. What do you dislike? Don't like the idea to split tickets on incidents and requests on user level. User doesn't suppose to loose time on thinking if it is incident or request. User should apply a ticket and then it is turned to incident or ...

Easy to set up, easy to use.

What do you like best? You have everything in one place and allows you to stay focused on what you need to do. If you have the ITSM aproach Sysaid helps a lot for everyone ( management, help desk, end user, support staff. The SLA configuration and compliance helps a lot for the support staff, so they can focus on improve the service. What do you dislike? Just minor tweaks for the personalized reports and the SLA's are a little bit tricky to configure. Recommendations to others ...

El sistema de Sysaid es excelente para el desenvolvimiento de la Mesa de Servicios

What do you like best? La mejor funcionalidad es la del manejo de tickets con enrutamiento automatico y SLA por categorías. What do you dislike? Que la documentación de la aplicación carece de información para la versión más actual. Recommendations to others considering the product: Esta herramienta es bastante util para gestion de incidentes y solicitudes. What problems are you solving with the product? What benefits have you realized? Incidentes relacionado con los sistemas de la ...

Great tool to stay organized

What do you like best? SysAid has kept our department organized and we will continue to use for many years to come. What do you dislike? The implementation was lengthy, but tech support walked us through all the steps. What problems are you solving with the product? What benefits have you realized? Organization within departments using ticket system.

Service desk Sysaid

What do you like best? For the technology department we need an organized way to correct the errors presented by the users, sysaid helps us that users can translate their complaints in the form of a ticket that is assigned to the specialists in each area, such as networks, servers and support. With the help of sysaid the tickets are classified by department, priority and time of resolution. This tool organizes the incidence and has a control with number of tickets to give answers to the ...

Great tool to stay organized

What do you like best? SysAid has kept our department organized and we will continue to use for many years to come. What do you dislike? The implementation was lengthy, but tech support walked us through all the steps. What problems are you solving with the product? What benefits have you realized? Organization within departments using ticket system.

Sysaid is a wonderful software can control /help to our business activities

What do you like best? Can be use as a good control ,information tool , fully user friendly software , calendar wise user wise any kind of charterer setting can be get data analysis . Without hesitation this can be say to all business user What do you dislike? if Initial training user video should be attached to train new users it is good , Add note should be submit with same button or same location okay , If not suddenly it will verified & closed. Recommendations to others ...

Service desk Sysaid

What do you like best? For the technology department we need an organized way to correct the errors presented by the users, sysaid helps us that users can translate their complaints in the form of a ticket that is assigned to the specialists in each area, such as networks, servers and support. With the help of sysaid the tickets are classified by department, priority and time of resolution. This tool organizes the incidence and has a control with number of tickets to give answers to the ...

Sysaid is a wonderful software can control /help to our business activities

What do you like best? Can be use as a good control ,information tool , fully user friendly software , calendar wise user wise any kind of charterer setting can be get data analysis . Without hesitation this can be say to all business user What do you dislike? if Initial training user video should be attached to train new users it is good , Add note should be submit with same button or same location okay , If not suddenly it will verified & closed. Recommendations to others considering ...

Sysaid service desk system

What do you like best? With the help of the sysaid software we organize support requests through the ticket management provided by sysaid. This tool generates tickets with the reports that users request. The users describe the faults they present, they are processed by the administrators of the different support departments that are provided. They are assigned to one of the specialists and the faults are solved. What do you dislike? We have configured the sysaid by the server department ...