SysAid Reviews in July 2026: User Ratings, Pros & Cons

SysAid a Great tool for a IT Department

What do you like best? For our department it is important to keep a good control of the requests of the users. SysAid has helped us in this management and be able to measure the efficiency and effectiveness What do you dislike? I do not think there's something I do not like Recommendations to others considering the product: Testing the software is the best option to know if it applies to the needs of the IT department What problems are you solving with the product? What benefits have you ...

SysAid: Easy Peasy Lemon Squeezy

What do you like best? Ease of use, ease of configurability, ease of reporting and performance measurement. What do you dislike? Have not utilized all of the features to determine a dislike. Recommendations to others considering the product: We worked with the base platform and then added additional features to the solution as our requirements grew and user base we were supporting grew. Each add-on is straight forward and easily integrates into your processes. What problems are you ...

SysAid a Great tool for a IT Department

What do you like best? For our department it is important to keep a good control of the requests of the users. SysAid has helped us in this management and be able to measure the efficiency and effectiveness What do you dislike? I do not think there's something I do not like Recommendations to others considering the product: Testing the software is the best option to know if it applies to the needs of the IT department What problems are you solving with the product? What benefits ...

Service desk service Sysaid

What do you like best? In the department where I work, it is a provider of technological services to users who are part of the same company. The day to day present failures with the technological equipment and it is necessary to solve the fault so that the company continues producing. To see all the flaws, the SYSAID tool helps us to organize the faults of the users organized by tickets. Each failure of the users creates a ticket where the faults are described, then the tool classifies ...

SYSAID Full Featured - Ease of Use Support Desk and Change Management Solution

What do you like best? The Self-Service dashboard that was recently introduced. The Business Analytics that was added that I have begun to use and find it extremely useful. The staff and people that I have had the pleasure to work with over the past 15 years. What do you dislike? Reporting is slightly on the weak side, but usually can find a way to find what I want. Would be great to have a little more on a report builder module if possible. Would like to have more reporting ...

Best software for HelpDeks

What do you like best? The best part of SysAid is easy to customize and very easy to use, SysAid is not a process SysAid automatize your own process and make more powerful and with benefits to your end users and help you to measure your services KPI and manage your assets. What do you dislike? Maybe a little the mobile app, is not very easy to understand and work with your phone, another thing is that when i need some support and make a contact via chat with the technicians, they cannot ...

Service desk service Sysaid

What do you like best? In the department where I work, it is a provider of technological services to users who are part of the same company. The day to day present failures with the technological equipment and it is necessary to solve the fault so that the company continues producing. To see all the flaws, the SYSAID tool helps us to organize the faults of the users organized by tickets. Each failure of the users creates a ticket where the faults are described, then the tool classifies the ...

Excelente aplicativo para la gestión de…

Excelente aplicativo para la gestión de la Mesa de Servicios.

Best software for HelpDeks

What do you like best? The best part of SysAid is easy to customize and very easy to use, SysAid is not a process SysAid automatize your own process and make more powerful and with benefits to your end users and help you to measure your services KPI and manage your assets. What do you dislike? Maybe a little the mobile app, is not very easy to understand and work with your phone, another thing is that when i need some support and make a contact via chat with the technicians, they ...

Very nice system

What do you like best? I had experience of working with lots of ITSM systems, some of which even had a price same as a spaceship, but only with SysAid was the first time when i felt i have a tool which I actually control and can configure as I wish. What do you dislike? Don't like the idea to split tickets on incidents and requests on user level. User doesn't suppose to loose time on thinking if it is incident or request. User should apply a ticket and then it is turned to incident or ...