SysAid Reviews in July 2026: User Ratings, Pros & Cons

Takes a bit to get used to, but really powerful after that

What do you like best? - Helpdesk / Service management: This is where SysAid shines the most. It's really easy for admins to get into it and start being productive. - Asset management: What I like the most about the asset management is how detailed it is. You have to set it up properly once and it will just work after that. - Customizeable: Almost every page in SysAid is customizeable. If you don't like a field in a ticket or asset, just remove it. You can also create custom fields. ...

My experience with SysAid

What do you like best? Is a complete tool for administrate: request, incidents and problems, keep update our asset, and help us to create a culture organization about the single point of contact. What do you dislike? Is little expensive this is a limiting when we need include more administrators. Recommendations to others considering the product: begin with a service desk module What problems are you solving with the product? What benefits have you realized? SySaid is the on point of ...

Average tool

What do you like best? SysAid is a average tool, it has many customizations to complement the administration and control of any Service Request, can create categories and sub-categories for a correct classification of request or incident. we have many camps for add information about Service Request, we can add notes, status, information about the user who created the Service Request(LDAP Active Directory or manually. Classification of priority, impact, service time, change history. You ...

Support team is very patience and…

Support team is very patience and knowledgeable.

Easy Install, End users up and active quickly

What do you like best? Reports, templates, workflow. Customizations on view for my different teams What do you dislike? I am new and have not had any downside really. Took me a bit to get the hang of email flow but otherwise no issues Recommendations to others considering the product: Great Product, easy to get launched. Work with your trainer on getting Inventory launched and get templates and workflow going quickly. Big time savers What problems are you solving with the product? What ...

Easy Install, End users up and active quickly

What do you like best? Reports, templates, workflow. Customizations on view for my different teams What do you dislike? I am new and have not had any downside really. Took me a bit to get the hang of email flow but otherwise no issues Recommendations to others considering the product: Great Product, easy to get launched. Work with your trainer on getting Inventory launched and get templates and workflow going quickly. Big time savers What problems are you solving with the ...

Great system and company

What do you like best? Great company to work with. The workflows are easy to set and stay on top of your work. Reporting inside of tool is very helpful. What do you dislike? Cloud could be slow at times but they have addressed all concerns Recommendations to others considering the product: Look at all features before start configuring What problems are you solving with the product? What benefits have you realized? We needed a centralized system we could enter and manage ...

Great system and company

What do you like best? Great company to work with. The workflows are easy to set and stay on top of your work. Reporting inside of tool is very helpful. What do you dislike? Cloud could be slow at times but they have addressed all concerns Recommendations to others considering the product: Look at all features before start configuring What problems are you solving with the product? What benefits have you realized? We needed a centralized system we could enter and manage tickets across ...

Simple to setup and use with awesome…

Simple to setup and use with awesome tech support. The self-service portal is amazing as we can setup icons linking our users to all our services (service catalog).

SysAid: Easy Peasy Lemon Squeezy

What do you like best? Ease of use, ease of configurability, ease of reporting and performance measurement. What do you dislike? Have not utilized all of the features to determine a dislike. Recommendations to others considering the product: We worked with the base platform and then added additional features to the solution as our requirements grew and user base we were supporting grew. Each add-on is straight forward and easily integrates into your processes. What problems are ...