SysAid Reviews in July 2026: User Ratings, Pros & Cons

Help Desk Software

What do you like best? SysAid is a modular ticket management program that adapts to all the needs of the company. It manages all the processes of the technology support center. The users upload the incidents in the SysAid web portal through the association of the active directory of the company and the cloud service of SysAid. After authentication the user can manage their index to the IT department of the company. Help-desk staff is responsible for distributing the corresponding ...

Great and value-filled Help Desk tool for IT

What do you like best? You get a ton of "bang for your buck" with SysAid. Easy to understand End User access. Easy to implement with their hosted solution and LDAP integration. What do you dislike? Have had some occasional hosted environment downtime with not the greatest communication from SysAid as to ETA to be up or root cause. They have improved recently with the communication. Recommendations to others considering the product: I think it's probably the best value IT Help Desk ...

Excelente servicio de los especialistas…

Excelente servicio de los especialistas y buen trato a los clientes

Great and value-filled Help Desk tool for IT

What do you like best? You get a ton of "bang for your buck" with SysAid. Easy to understand End User access. Easy to implement with their hosted solution and LDAP integration. What do you dislike? Have had some occasional hosted environment downtime with not the greatest communication from SysAid as to ETA to be up or root cause. They have improved recently with the communication. Recommendations to others considering the product: I think it's probably the best value IT Help Desk ...

Help Desk Software

What do you like best? SysAid is a modular ticket management program that adapts to all the needs of the company. It manages all the processes of the technology support center. The users upload the incidents in the SysAid web portal through the association of the active directory of the company and the cloud service of SysAid. After authentication the user can manage their index to the IT department of the company. Help-desk staff is responsible for distributing the corresponding ...

Estamos satisfechos con el producto y…

Estamos satisfechos con el producto y su solución

Services controlled with tickets by Sysaid

What do you like best? In search of a first level attention with automation of the assistance by tickets, between cost savings and time invested in controlling multitudes of requests or incidents. Sysaid is presented as the only control tool in the cloud capable of being managed by several users, capable of assigning tickets and reporting a history of changes that contribute to the solution of cases What do you dislike? The personalization of the product does not lend itself to specify ...

SysAid Review

What do you like best? SysAid is a normal apparatus, it has many customization's to supplement the organization and control of any Service Request, can make classes and sub-classes for a right grouping of solicitation or episode. The UI is agreeable and simple to utilize. What do you dislike? The learning base editorial manager is somewhat irritating to work with. It unquestionably needs a visual and highlight update also. Recommendations to others considering the product: I recommend ...

SysAid Review

What do you like best? SysAid is a normal apparatus, it has many customization's to supplement the organization and control of any Service Request, can make classes and sub-classes for a right grouping of solicitation or episode. The UI is agreeable and simple to utilize. What do you dislike? The learning base editorial manager is somewhat irritating to work with. It unquestionably needs a visual and highlight update also. Recommendations to others considering the product: I ...

Takes a bit to get used to, but really powerful after that

What do you like best? - Helpdesk / Service management: This is where SysAid shines the most. It's really easy for admins to get into it and start being productive. - Asset management: What I like the most about the asset management is how detailed it is. You have to set it up properly once and it will just work after that. - Customizeable: Almost every page in SysAid is customizeable. If you don't like a field in a ticket or asset, just remove it. You can also create custom fields. ...