SysAid Reviews in July 2026: User Ratings, Pros & Cons

My experience working with SysAid helpdesk tool.

What do you like best? In the depratamento of technology where we work we serve the users that present some failure to solve it, due to the high demand of the technology department, it was decided to apply a modality of attention to the user through tickets where users record their incidence, Sysaid is a software that generates tickets for incidents that each user requests, the tickets are generated by the clients and assigned to the departments responsible for solving each of these ...

Good Customer Support

Very good helpdesk software. Good customer support.

Powerful customer service

What do you like best? A ticket system that controls the service of our department, based on a software to track incidents or problems for the users of our company. The commitment generated by this tool is close with the user. In it we can observe each management of the agents or specialists of the system area, the same system is treated under a first level of attention and depending on the criticality of the problem, it is scaled to second levels of attention. Thanks to its historical ...

Powerful customer service

What do you like best? A ticket system that controls the service of our department, based on a software to track incidents or problems for the users of our company. The commitment generated by this tool is close with the user. In it we can observe each management of the agents or specialists of the system area, the same system is treated under a first level of attention and depending on the criticality of the problem, it is scaled to second levels of attention. Thanks to its historical ...

Terrible Support

Terrible Support, slow responding and no action taken. For a company that prides itself on developing a best in class support platform their own support is terrible. I will be looking for other solutions.

Prompt and Efficient Service!

I work for a bank in Trinidad and Tobago and we've had the pleasure of using SysAid for just over 3 years now and we have continuously received excellent and prompt service. Even more so recently with challenges we were experiencing with a new implementation. SysAid worked relentlessly with us to resolve our problems to completion even when communication on our part was sometimes delayed. The agents are professional and courteous and generally we have no complaints! The application is ...

Helpful SysAid technical support

Helpful SysAid technical support

Customer services controlled by tickets

What do you like best? Looking for a control based on levels of attention with generation of tickets by priorities, Sysaid has fulfilled all the expectations of all the control we have requested, a tool seen from the cloud, with multi-access by registered and synchronized users under an active directory. It has allowed to improve the quality of service in time and administration, a complete system of documentation of how the process of the requests or requirements goes. As a primordial ...

Ana-Maria did a nice job in support…

Ana-Maria did a nice job in support chat - very helpful

Highly Recommended

We've been customers of SysAid for many years, and they've always provided us with top notch service and support--all with a price point that is extremely hard to beat.