SysAid Reviews in July 2026: User Ratings, Pros & Cons

Wonderful IT management product

What do you like best? Service Desk and Tracking. Good software to manage all of IT. We are able to track what IT Does in one program. It has saved us a lot of time and improved our standing with our end users. What do you dislike? Workflow setup can be tricky. Have to go into a few different areas to setup. Recommendations to others considering the product: Great software. Use their support if you run into any problems. What problems are you solving with the product? What ...

Easy to implement and customize

What do you like best? Sysaid is very innovative and very easy to customize in order to meet our company's specific needs. Their support staff was very intuitive in getting us to where we wanted to be in terms of daily IT operations. What do you dislike? The company is across the pond and it was hard to set up meetings but they do have support staff here so that help when it came to support and deployment. What problems are you solving with the product? What benefits have you realized? ...

Great product!!

What do you like best? Improved business processes, really easy to use and adopt by the users in the company. We have had no issues at all with the software (not buggy What do you dislike? None that I can think of, Other than the reporting module that is taking some time to get used to the rest is really good. Recommendations to others considering the product: Go for it! It is a great business tool and with the excellent support you can not go wrong! What problems are you solving with ...

Wonderful IT management product

What do you like best? Service Desk and Tracking. Good software to manage all of IT. We are able to track what IT Does in one program. It has saved us a lot of time and improved our standing with our end users. What do you dislike? Workflow setup can be tricky. Have to go into a few different areas to setup. Recommendations to others considering the product: Great software. Use their support if you run into any problems. What problems are you solving with the product? What benefits ...

SysAid Helpdesk and Asset Inventory

What do you like best? Our Professional Services Consultant was extremely knowledgeable and helpful. What do you dislike? Configuring custom views for groups/ticket queues. What problems are you solving with the product? What benefits have you realized? ease of opening tickets for our end users - simply sending an email and then setting up routing rules for ticket classification or assignment. it is also nice to have our assets and helpdesk in one place.

Ease of support and attention to desks

What do you like best? We have a control system normalized by tickets, where all the activities are in control of monitoring by our servers. I believe that the tool is unique in managing daily activities by our department. Additional as well as each activity that is documented for future change control solutions or to manage faster solutions. The tool is accessed from the cloud, by which, the vast majority of users who access the tool belong to the same department and therefore we scale ...

SysAid Helpdesk and Asset Inventory

What do you like best? Our Professional Services Consultant was extremely knowledgeable and helpful. What do you dislike? Configuring custom views for groups/ticket queues. What problems are you solving with the product? What benefits have you realized? ease of opening tickets for our end users - simply sending an email and then setting up routing rules for ticket classification or assignment. it is also nice to have our assets and helpdesk in one place.

support ticket was handled in a timely…

support ticket was handled in a timely manner with a fix to the issue. I appreciated the quick response to emails after submitting the support ticket.

I have had two tickets logged with…

I have had two tickets logged with Sysaid both times the I was impressed with the knowledge and expertise of the Support engineers.Both times I was happy with the quick solutions that were implemented.

Customer service sysaid.

What do you like best? Sysaid is a tool that we use in the company as a customer service or requirements center that is managed under a platform to generate tickets for the incidents that we have in the field of technology. When a user has a problem, incident or a complaint regarding failures of computer equipment, the user generates a ticket explaining in a note the failure of the incident, where a staff of the premium center takes note, communicates with the staff and is assigned a ...