SysAid Reviews in May 2025: User Ratings, Pros & Cons

SysAid - Small Solutions, Big Outcomes

What do you like best? SysAid is a Flexible Service Management Solution that is tailored to our needs, we're not stuck with some 'Out of the Box' 'This is all you get' experience. The staff are accommodating and able to adjust things as business requirements evolve. What do you dislike? The fact that very basic HTML knowledge is essential for the notifications section of sysaid to fully customise it. Although it was not a great issue, it was certainly something I disliked. What ...

SysAid - Small Solutions, Big Outcomes

What do you like best? SysAid is a Flexible Service Management Solution that is tailored to our needs, we're not stuck with some 'Out of the Box' 'This is all you get' experience. The staff are accommodating and able to adjust things as business requirements evolve. What do you dislike? The fact that very basic HTML knowledge is essential for the notifications section of sysaid to fully customise it. Although it was not a great issue, it was certainly something I disliked. What problems ...

Experience using Sysaid

What do you like best? The tool of sysaid is a manager of mediating incidents tickest that are generated as the users present failures in the scope of system, the system of premium center is the one in charge to receive all these complaints and generate the tickets to be assigned to the specialist of the area, the ticktes is assigned to the specialists with a description of the same and an attached image for better appreciation of the error, it is also added priority of attention of the ...

Sysaid customer service tool.

What do you like best? The tool of syssaid is the tool of management of insidencias that we have in the company where we describe the failures that we present at the level of technology and to be able to be assigned to the specialist professionals in charge of the faults. The tool of sysaid is a tool where the user has the option to create a complaint and it is managed in tickes, in those tickets the uauriios the fault is expressed and service desk personnel redirect the ticket to the ...

Implementation Experience with SysAid

What do you like best? SysAid's implementation team is really knowledgeable of the tool. Working with them was really smooth and they even went the extra mile on some of our requests. Their customer and technical support was really knowledgeable on the product too. Most of them are in Europe so time difference is not much of a challenge. What do you dislike? During configuration, there were some workflow limitations that were not able to cover some of our requirements. Recommendations to ...

Implementation Experience with SysAid

What do you like best? SysAid's implementation team is really knowledgeable of the tool. Working with them was really smooth and they even went the extra mile on some of our requests. Their customer and technical support was really knowledgeable on the product too. Most of them are in Europe so time difference is not much of a challenge. What do you dislike? During configuration, there were some workflow limitations that were not able to cover some of our requirements. ...

IT Services Management

What do you like best? what I like most about the application is the possibility of managing the IT services we provide to the organization, additionally, it is based on the best practices under the ITIL methodology. Another positive aspect of the application is that it is available in the cloud, so it is not necessary to have a physical server and we have a high level of availability of the application. The process of cutomization of ticket templates and notifications are also simple and ...

Easy to implement and customize

What do you like best? Sysaid is very innovative and very easy to customize in order to meet our company's specific needs. Their support staff was very intuitive in getting us to where we wanted to be in terms of daily IT operations. What do you dislike? The company is across the pond and it was hard to set up meetings but they do have support staff here so that help when it came to support and deployment. What problems are you solving with the product? What benefits have you ...

Wonderful IT management product

What do you like best? Service Desk and Tracking. Good software to manage all of IT. We are able to track what IT Does in one program. It has saved us a lot of time and improved our standing with our end users. What do you dislike? Workflow setup can be tricky. Have to go into a few different areas to setup. Recommendations to others considering the product: Great software. Use their support if you run into any problems. What problems are you solving with the product? What ...

Easy to implement and customize

What do you like best? Sysaid is very innovative and very easy to customize in order to meet our company's specific needs. Their support staff was very intuitive in getting us to where we wanted to be in terms of daily IT operations. What do you dislike? The company is across the pond and it was hard to set up meetings but they do have support staff here so that help when it came to support and deployment. What problems are you solving with the product? What benefits have you realized? ...